PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

ZERO stars-Were supposed to deliver Big Lots furniture next day, as advertised on websites. Cancelled after I waited over 5 hrs, wouldn’t deliver after hrs on weekdays, so I had to reschedule for next weekend. After waiting again, I called to see what was going on-for 2nd weekend they have no delivery people-so I cancelled w/them & Big Lots who would not find another delivery company for me after this inconvenience. Filing complaint w/BBB against both for false advertising, lack of customer service & professionalism, etc. This isn’t a business-They don’t have delivery people!!! Response to company's reply: Talk is cheap. This is exactly how you responded to dozens of other people who also didn't get their deliveries on time/at all. And I already exchanged several emails with a customer rep who told me he could do nothing to make the situation right except apologize. I told him that means nothing because there was no form of compensation/effort to make it right. Absolutely pointless!

Failed four separate times over the course of a week to pick up & deliver my items due to "delays", with the same generic excuse with each phone call. Don't advertise fast delivery if you can't do the job. (EDIT) I was contacted by Krista at PICKUP Support shortly after the reply to this review was posted. We had a discussion about what happened with an eye on future improvement, and she made amends. Next time I need a pickup done I intend to give them another chance; will update at that time.

Friday delivery rescheduled for today and now….no one is assigned and i am getting the run around! Fraudulent business practices

Awful same day services bs 3 days later still didn't get my furniture waited today from 8am to 8pm that's the delivery window they gave me no show. I now have to find somewhere to host my christening TOMORROW

I was supposed to get my delivery yesterday. The agent called me after I waited all day for a delivery and said they could find no person to deliver to me. Promised to deliver it the next day between 2 and 6 pm. Its now 7:22 no package. No Call. You would think I would be a priority when a delivery is missed the day before due to scheduling issues or whatever the problem was. Whatever happened to communication with your client and making sure the next day they make it right. I now just got an email saying that I need to call to reschedule. Its not my fault. You should of called. I waited for you. :(

Unfortunately, you can't select a 0 star review. This has been the worst delivery service I have ever experienced. The original order was supposed to be delivered on 9/02, it was then rescheduled to 9/05 due to "delays", in which it was again rescheduled to 9/07, and again rescheduled to 9/09 with more "delays". I am unsure if i will ever receive my order because all they can say is "I am sorry" without providing any action to rectify the situation. This company is destroying several store's reputation and i honestly cannot image how this business has remained active. It is absurd to pay a costly amount for a delivery that gets postponed several times.

I ordered with Big Lots and was unaware until after my purchase was complete that my same-day delivery was with a third party. The day I was supposed to get my order, no one called to update me about the delivery. I finally got in touch with them and they told me that I had to rescheduled, which moved my delivery date 2 days. The rep tried to blame my order time for the reason for the delay and then told me that there was nothin he could do because he was just a person to let me know what the dispatcher says. He didn't disclose the name of the company so I was confused why a random company was acting as the liaison between Big Lots and a no-name delivery company. On the rescheduled date, after leaving work to be at home and waiting for 4 hours, a lady called me and said that they needed to reschedule again because the dispatcher told her that they couldn't get to my area (30 minutes from the store pickup). I asked her what they would do for the inconvenience besides apologize and she said there was nothing for her to do and that if I talked to anyone of higher rank they would tell me the same thing she told me. I then asked her if I could have the number to the delivery company and she said that they did not have a phone. So I asked her, "so I am speaking to a company that does not work for big lots but speaks on behalf of random drivers who they can't contact by phone. Then she told me the drivers worked for their company pickup now and that they were just not able to get to me today nor could they do anything to compensate because the delivery cost is a flat rate. She was of no help and really just kept repeating that I would have to reschedule 2 days out. On the date of my 3rd reschedule, I left work to be at home to get my order and I did not get a call but two texts to say the delivery was delayed. They were supposed to come between 10-2 p.m. Finally at 3:30ish they called and told me I would have to reschedule again. At that point, I cancelled the delivery. The cost of delivery is too expensive to spend when the service seems unorganized and short staffed. Additionally, their customer service operators are not equipped to serve they are merely typing a new date and time into the system, which could be done via email. I only gave 1 star because 0 stars was not an option.

If I could give no stars I would!!!! The driver just dumped all the DIRTY boxes in the middle of the floor. I ordered a sectional and I received 6 boxes of a puzzle to put together. The guy was very rough getting it into the house and almost broke the door! Was very rude.