PhoneClub.comReviews of phoneclub.com

Response from PhoneClub.comMay 10, 2019

Hi N L, Thank you for letting us know. There are some checks to make in order to fix that. No worries. Also, you can try offline calling from the app (no Internet needed) if the slow Internet connection is the issue here. Just make sure you've got the Contacts you call (phone Contacts imported) in international format phone numbers. So, please make sure first: -you have the latest app version installed on your device. -you do not have any VoIP restrictions from your Internet provider. -your Internet connection is not very slow and thus cannot connect you to our servers. -you've got your Caller ID set up in your app. (the number showing up on the screen of the person you call). If not... 1. Go to the app menu, tap "More", select "Set my Caller ID" and enter the number you'd like your friends and family to see when you call them. 2. Shortly after, you'll receive an SMS with a Verification Code. Simply confirm the verification code on the same page and your Caller ID is set. Tell us how it works: https://phoneclub.com/contact

Response from PhoneClub.comApr 19, 2019

Hi Prateek, Some tips to fix that! And thank you for telling us about it. Since you're using the app, please go through some checks first: -Make sure you have the latest app version. If not, please update, or uninstall and reinstall it. -Make sure you've got high speed internet; slow internet connection will affect your call connection majorly. -Set up your Caller ID to ensure an ideal connection. Find it in your app menu. Follow the easy steps to activate that. The Caller ID is the phone number that will show on the display of the person you call. Also, please try offline calling from your app. It uses a local access number available for your location. This way you will be using our own connection and not the internet. 1. Log into the app 2. Tap "My Account" (in the hamburger icon on the right) 3. Scroll down to "Settings" and tap that line 4. Select "Default Country" (your country of residence) 5. Scroll down to "Offline Calling" and tap on "Disabled" 6. In the Offline Calling menu, choose the country you are calling from 7. Add the number you are calling from 8. Scroll up to "Status" and for Android tap on "Disabled" (the status should change to "Enabled") and for iOS toggle "On" 9. Go back to the App's dialing pad and dial the destination number you want to reach, in international format or choose the number from your contact list. If you still need our help, please get in touch: https://phoneclub.com/contact Have a great day!

Response from PhoneClub.comMar 18, 2019

Hi Niso, The calls go off for at least 3 reasons when you're using the app. Let's fix that together! 1. Make sure you have a great WiFi or cellular data speed. A poor connection will affect your calls. 2. Make sure you have the latest app version, please. 3. Set up your Caller ID (all menu) to ensure the ideal call quality. Also, you have an alternative to app calls: access numbers for offline calls. Using the access number in your area instead of the app, requires no internet connection and no extra costs, of course. Dial +44 2036088088 and then your destination number. here are more details: https://phoneclub.com/access_numbers?country=United+Kingdom Keep in touch and please tell us how it goes: https://phoneclub.com/contact Thank you for your collaboration!