PhoneClub.com Reviews | Read Customer Reviews of phoneclub.com

PhoneClub.com Reviews | Read Customer Reviews of phoneclub.com

PhoneClub.com reviews

Showing 40 reviews with 1 star · Clear filters

Rupert H.
Aug 18, 2026
I tried contacting this company about a…
I tried contacting this company about a balance I have in my account and up to the time writing this review I have not received a response up to now.so to continue using the account I would have spend more money stupess. This company is a waste of time.Save your money and sanity and looks elsewhere. Stupessss.it is only after this review on Trustpilot the I received a reply. Stupesss. And this is months that passed.Keepup the good work Trustpilot.
Response from PhoneClub.comAug 20, 2026
Hello, We checked your account and could not find any recent contact attempts regarding a balance issue. We can confirm that no balance has been lost. Your existing remaining balance of $3.42, along with the $20 in Voice Credit purchased in January, is still available in your account, for a total balance of $23.42. If you have any questions or experience any issues, please don't hesitate to contact us at [email protected]. Our support team is available 24/7 and will be happy to assist. Your PhoneClub team
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Kosta T.
Jul 20, 2026
Absolutely horrible June 21 I ordered a…
Absolutely horrible June 21 I ordered a white iphone 16 pro max 2 weeks later I get a black iPhone 16 pro, on top of that they put the iPhone 16 pro MAX screen protector on the phone… the bigger one… they put the right screen protector on the wrong phone… after a month of dealing with these people they decided to give my money back after I ship the phone back to them and that’s it after a month of a mess up they did they left me with nothing and wanted to mess with my schedule I asked if they could do anything for my situation considering it was 100% there fault but no it does not matter they don’t care so if they don’t care about you you should not buy from here
Response from PhoneClub.comJul 22, 2026
Hello, We could not find your account in our records using the name you provided and we believe TopUp.com is not the company you meant to review, because we don't sell phones. Please redirect your review to the correct company or edit it. Thank you! Your PhoneClub team
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Jahansouz S.
Jun 10, 2026
Poor connection
Poor connection Charges for just ringing without talking Connection to wrong numbers
Response from PhoneClub.comJun 12, 2026
Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://phoneclub.com/access_numbers. Your PhoneClub team
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Mourad C.
Jul 24, 2025
Absolutely horrendous experience.
Absolutely horrendous experience.
Response from PhoneClub.comJul 24, 2025
Hello, Our platform’s role is limited to routing calls to the destination number entered by the user. We do not manage, alter, or intercept the destination, and we do not have access to the content or security of the endpoints. If the call is not reaching your intended recipient or appears to be intercepted, we kindly suggest verifying whether the issue may be occurring on the receiving end. Your PhoneClub team
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Marie H.
Apr 1, 2025
PhoneClub customer service— whaaat?!
I have been with PhoneClub for over a decade. The phone calls I make to Europe are satisfactory and the cost is quite reasonable. I have been pretty happy with them overall in the past. Today I tried to add to my account and I have not been able to do how to do it. Nothing seems to be working. There’s no place I can enter my credit card number. And worst of all there is no one available to talk to me. They do not list a phone number. They have a pathetic contact for help. Hah! Ask a question and we’ll contact you. Right !!!! I’m still waiting.
Response from PhoneClub.comApr 2, 2025
Hello, Unfortunately we can't find your account in our system using only your name. Please provide us more details so we can get back to you or use the contact form on our website - we do monitor it and answer messages promptly. ;) Your PhoneClub team
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Vimi N.
Feb 12, 2025
Very disappointed
The app doesn't work whenever u Tey to call
Response from PhoneClub.comFeb 14, 2025
Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://phoneclub.com/access_numbers. Your PhoneClub team
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Phoneclub.com U.
Jul 5, 2024
Service Errors
Calls don't go through to whom I call. I get other people's voicemail! I'll call from a different service and it always goes through! Please FIX IT as your rates are great, if the service worked everytime!
Response from PhoneClub.comJul 9, 2024
Dear customer, Thank you for your feedback. We always welcome comments and suggestions from our customers and we constantly strive to improve the services we offer. We made an adjustment on your account that should help you get a better connection next time you call. If you are having issues again, please do not hesitate to reach us as our agents will gladly test the service and help you out. We appreciate your business! Don't forget we provide 24/7 live Customer Support, so contact us anytime night or day or check out our Help Center at: https://www.PhoneClub.com/help_center.
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Spero M.
Apr 7, 2024
I deposit $10.00 to my account ...
I deposit $10.00 to my account .... but I can not make calls to Greece ..........why not ???????????????????
Response from PhoneClub.comApr 9, 2024
Hello, We can see in your account that the credit has been added successfully and there should be no problem for you to make calls. Our Support Team will be in touch for further assistance. Your PhoneClub team
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