Phone2Reviews of phone2.io

Have you read all the negative reviews that client's have left? Read, read, read and heed the warnings! Stay away! FAR AWAY! DO NOT purchase ANYTHING from this company. You will loose your money and get some piece of crap phone system that is hardly functional and they will refuse to refund you. It's been nearly a year since I purchased and I have had issues since Day 1. I'm currently fighting with them now about an array of issues that I am having with them! The review that Leo posted, I'm having the same issues. You can't make calls most of the time due to some system issues they are having. You can't receive text messages from various systems. The system freezes, glitches and out of service a lot of times. The SMS services will stop working most of the time and they will blame the issue on you. This company will not take ANY responsibility for their actions or their faulty, non-functional systems. I have had nothing but issue after issue with their web version of the phone AND the android app on my mobile phone. I have contacted support on multiple occasions and only to be forgotten about and being kept in the dark with stupid responses such as "What issue are you having?" after I just clearly put the issue into my initial support request. It's like the whole company is trying to be run by 1 person, masquerading as different 'agents' with extremely bad AI or something. This is the most horrific company that anyone can do business with! DO NOT PURCHASE ANYTHING FROM THESE PEOPLE! I HAVE BEEN ASKING FOR A REFUND SINCE DAY 1 ONLY TO BE REFUSED EVERY TIME I ASKED! UPDATE: 4/14/25 - They mentioned they would be refunding me but they have NOT and immediately after they posted this on 4/7/25 I reached back out to them and it's now 4/14/25 and I have YET to receive a reply OR a refund from them! THIS IS EXACTLY WHAT EVERYONE IS TALKING ABOUT! THIS IS THE KIND OF CRAPPY ASS SERVICE THEY PROVIDE OR DON'T PROVIDE I SHOULD SAY! UPDATE 5/14/25: After reporting to the FCC, filing this on TrustPilot and also having an attorney reach out to them, they have still YET to refund me or make things right with me. As you can see in their reply, they offered to refund me and said they would, but it was just an empty promise. Look at the reviews of others having the same issue! Stay away from this company! The company will NOT refund you and you will have to file a chargeback with you bank to get your funds back. STAY AWAY FROM THIS COMPANY! FAR AWAY!

I bought the Lifetime Pro Number and it has been a complete waste of money. Every time I try to call any US number, it fails—not even once has it worked. I even emailed their support asking for a refund and cancellation, but it's been over a week with no response at all. To make it worse, I can't use the number for bank verifications or anything important. It's useless, and the customer support is completely unresponsive. Avoid this service at all costs—they take your money and disappear. I’m still waiting for my refund!

I was pleased with the customer support I received. I signed up to replace our front office phone and they helped guide all 3 of my co-workers to receive calls on the same number. Wow, it just saved us so much time. Will keep it and pass on the word!

They overcharged us w/o explanation No response to our request for a refund within 14 days The software is glitchy, freezes, and the phone service is out for hours at a time Stay away!

Purchased phone2.io and still can't receive text verification even after almost a week of waiting. I've emailed 3 times and called 4 times to request a refund at this point and no one is answering me. Wouldn't work with this company again due to the terrible customer service.

Scam. Service is not as advertised. Not refunding.

Number has been working, not SMS... I had to pay an additional fee to register for use of SMS in conjunction with the number. I did so, and they indicated it would take up to 72 hours to process the application. It's now been two weeks. Initially support responded saying "they would get to it as soon as possible." After waiting another week, further attempts to contact support have not received any responses at all. Very concerning, and in seeing all the reviews here by others feeling that they have been scammed is not very encouraging either. I'm hoping they will respond here and get this taken care of so I can update this review with something more positive. Otherwise legal actions may be necessary.

Update- They refunded me 99$ but could not refund the 24.99, "TCR fees unfortunately can't be refunded due to the specifics of these transactions. These commissions are imposed directly by FCC and carriers, therefore they're considered as irreversible." Original- I needed a number for my banking so they could send me SMS when needed, but Phone2.io doesn’t work that way. I thought upgrading to the additional $24.98/year registry would help, but it turns out it’s designed for businesses. None of the prompts applied to me, yet the payment still went through. I found Phone2 on social media, and it was marketed to replace Skype, so my bad for not figuring out first that this will not replace a phone number used for personal reasons. Now, stuck with a number that’s useless for banking, health insurance, or other important personal services. Disappointed and feeling like I wasted my money. I'm on their website now with chat open, but no one has replied, although green light has been on for a very long time. Hope I can get refunded directly.