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Printer worked for a while then it became JUNK!
Printer worked for a while, then all of a sudden printer stop printing labels properly and it just prints glitchy smudges and it is now unusable. I have contacted the customer service which at first agreed to send me a non faulty unit, but a follow up email read as follows: (We sincerely apologise for the disappointing news. I did submit the application for a replacement printer for you a couple of days ago. Unfortunately, the request was not approved by our team, as your printer has expired from the warranty coverage, and we cannot arrange a free replacement under our standard after‑sales policy.) So PLEASE DO NOT PURCHASE FROM THEM UNLESS YOU WANT TO WASTE YOUR MONEY!!!!!!
Response from PhomemoSep 8, 2026
Dear Customer, We sincerely apologize for the frustrating experience you have had with your printer, and we fully understand your dissatisfaction. Our printer comes with a 1‑year warranty. Your printer was purchased on May 19, 2024, and you have been using it for more than two years. The device functioned normally until the printing smudge issue arose on August 25, 2026, which means it performed properly within the warranty period. Printing glitches and smudges may occur if the printer has suffered accidental drops or physical impact, and this is not an inherent manufacturing quality defect. We also apologize for our earlier miscommunication. We initially offered a replacement without first verifying your order date, with the genuine intention of resolving your issue quickly for you. Regrettably, this created further confusion. Nevertheless, we will honour our previous commitment at our own cost and arrange a new printer for you. We have contacted you via email. Please check your inbox and spam folder. If you have any other questions, please feel free to contact us. Best regards, Phomemo Support Team