PhoenixautomotiveincReviews of phoenixautomotiveinc.com

BUYER BEWARE! I was super excited to receive their replacement unit for my truck build. Unfortunately after I ordered, I was informed that new units take 1-2 weeks to deliver. Disappointed, I waited the two weeks and the unit still had not shipped. They were unable to provide tracking information or an expected ship date. This had me concerned about aftersale support, so I requested to cancel and refund my order. After numerous back and forth emails, they canceled my order. Unfortunately, no refund. When I asked them about it, they simply replied "your order has been canceled ". I have had to file a dispute with PayPal to receive my refund.

Great, honest people. Service is great. They even drove me home on a couple occasions. Can't beat service like that!

I've been waiting since around march 20th, its currently abril 30th and they keep telling me 2-3 more weeks and that they're going to "check with the shipping department to see progress" i don't want to cancel because i need this stereo soon but i dont really recommend this company to anyone. Their customer support is ok but they kept telling me the same thing every time i called. Its stressful man. And its a lot of money too.

Terrible tech support. Charged me $47.00 for a restocking fee. Never fixed the issues with the radio. Sold me a seven years old used model and promised me a discount for the downgraded version of the radio I ordered which never materialized. All around horrible customer service.

This is a junk Chinese radio, factory radio has better performance and features. They refuse to accept returns. You can fight with settings for hours and get no where. Buy a $75 Walmart radio you get better quality and they take returns.

This company is horrible. Brought a radio for almost a thousand dollars and been giving me issues. After 2 months of going back and fourth then send me a replacement for a deposit price of 600. Get the radio and its the wrong one. Ask to speak to a supervisor or manager and they say the person will call been waiting for days and still no call. I call back all the time and get the same answer about someone calling me back. Do not buy. They rob you for your money

Input vehicle info at the time of order, a week later and informing them 5 times via email they still wont ship because i refuse to send the a picture of my dash….. IT IS A MASS PRODUCED CAR! THEY ARE ALL THE SAME!! Filed a fraud claim with my credit card company… worthless company!!

I ordered a radio on 12/23/2025 and today is 3/16/2026 and was asked for 3 to 6 more weeks, this is preposterous, unacceptable, horrible company, I was offred an used open box with $100 discount only, what a joke.