PhoenixautomotiveincReviews of phoenixautomotiveinc.com

I do not recommend Phoenix Android Radios. The hardware itself has potential, but the software is full of problems. Instead of creating a stable system, they expect customers to constantly contact support and even pay extra just to make basic features work. This should have been properly programmed into the device from the beginning. First my backup camera stopped working, and now my air conditioning controls don’t work because of software issues. These are essential functions, not optional features. The most frustrating part is their customer support. Instead of taking responsibility and fixing the software, they keep telling me to go through more setup steps and pay for additional support. It feels like they expect customers to do all the troubleshooting themselves instead of providing a product that works as advertised. A company selling Android head units should make sure the software is reliable and easy to use. Customers shouldn’t have to keep calling support every time something stops working. Very disappointing experience. I cannot recommend this company. Order PAF7580

Amazing customer service, able to communicate in Tagalog is a plus.

Very good costumer service and very helpful

I wish that I could do negative stars because I would! I ordered my system from them 25 days ago, sent the photos and information asap and then I have been ghosted ever since! Tried emails and calls for an update and NOTHING! Cannot get a reply back from the emails and cannot get a person on the phone!!! Would STRONGLY discourage anyone from placing an order with these people!!!! Think they are fraudulent!!

Software issues. The CarPlay is terrible. Sirius radio doesn’t work with the system. Display is poor. The sound quality is not good - there is no high end at all. You cannot understand the customer service techs that are located in China. Horrible value for the money. Such a waste! Do not buy!

If I could give this company no stars I would. Even if you know what module to order for your vehicle their company will send you a thousand emails asking for make, model, and year. The chat is worthless and the AI bot keeps repeating the same answer. Calling their number on the website or email is answered by AI if they answer at all. Even when you send the information the AI bot keeps sending you emails asking for the same information. I placed my order on the 26th of May 26, and the module finally shipped after I replied to the repeating email from made up AI names from emails. I will post pictures when the module actually arrives. Terrible company and would not recommend using nor would I go back again!

My 2012 F150 broke and purchased a new Phoenix Auto stereo. Very cool product and tech support was super helpful with the installation. Would definitely recommend this product. Thanks PA.

I ordered a vertical screen for my truck because I liked the price and the features but since getting it I have had nothing but issues. I bought the radio about 4 months ago now and the first one's a/c controls went up leaving me without any a/c after two months. I contacted support and at first they were helpful but when the software solutions did not work, they started telling me to try the same things again. They started to respond less to emails so I had to reach out multiple times to get a response. After a month I finally recieved my replacement, this one is missing multiple applications including the apple carplay/android auto. I set up a tech support call to try and fix it but when I joined the call, no one from tech support ever showed up. I am still trying to fix this issue.