PGA TOUR SuperstoreReviews of pgatoursuperstore.com

Ordered a wedge to match my others, received a wedge with a different shaft. Slow communication, eventually got an unuseable returns label that involved a 2hrs round trip to drop off at DHL depot. Refusal to offer any alternative solution and then ceased communication. Stuck with a club I'll never use. Rubbish customer service, rubbish communication timeframes, rubbish policies, rubbish company for one that states "The PGA TOUR Superstore stands behind every item we sell. We are committed to having satisfied customers that love golf and tennis as much as we do. That's why we offer a MONEY BACK GUARANTEE. In the unlikely event that you are not completely satisfied with the product you purchased, simply return it, in original condition within 30 days for a full refund with receipt"

SCAM Advertising product under the name of Sports Direct At a fraction of the real price

Absolute joke of an organisation and I will never be stupid enough to order from them again. I ordered a Johan Lindeberg top and it has not arrived, and is looking like it is not going to arrive. Despite numerous communications with their customer service team I have received no resolution. They expect me to run about chasing couriers or just wait indefinitely for the item to be delivered. The item was only £60. In the interests of customer satisfaction I would have expected them to refund me my money and hope that my experience had not put me off buying from them going forward. They did dangle a refund in front of me then in the next communication retracted it due to some excuse not of my creating. The courier have confirmed to me that they cannot find the item and it is most likely lost which was forwarded to PGA Tour Superstore however even that has not expedited a resolution. Be warned!!!!!!!

My experience at PGATSS needs to be socialized. I went to the store, looking for a new set of clubs to enjoy retirement. I ordered a relatively mainstream set of clubs and spent in excess of $3500. The fitter at the store was great, asked where I needed help, what I currently had in the bag. Hit about 80 balls to figure out every club and shaft. Four hours later, we got the orders in and felt pretty good about the investment. Now the bad news. The service after the sale has been horrible! I waited for 4 weeks to get a stock putter, 5 weeks for the irons set and woods. It is now 8 weeks and I am still out my hybrid and two Vokey wedges. Contact with service is little more than 'gosh, we don't know'. Tried using their tracking app which does not work at all, unable to log into any of the four order numbers to get updated information. What is normal? I would expect to get the full set of clubs within 4-6 weeks as stated. Two months later, I am exasperated beyond compare, with no idea when the outstanding clubs might be shipped or received, and a customer service group that has no value or results. I would give them zero stars, if it were possible. If you don't buy it off the rack, don't buy it. Update, 10 Oct 2024, finally received my vokey wedges and hybrid, but with different grips or else I had to wait several more weeks. Do you want to wait 12 weeks for a set of clubs?

I bought Bushnell ion elite which had a good review on their website. Within 2 months it would no longer take a charge. Store would not take any responsibility for product. Asked me to contact their buyer in Atlanta. Bushnell has not replied to any of my 3 emails.

I ordered 72 golf balls and they never arrived. Again like another customer they said to check with my neighbours. I am in a small community so they never arrived. I was charged twice for this delivery and have never received anything. It is a fraud and should not be trusted.

Waited over a month for golf balls delivery. Then their delivery service (it is unclear who they are) says it was delivered when it wasn’t. They wanted me to check with my neighbors and local post office which I did. Then they wanted to charge me $5 to track THEIR order. This place is a scam. No way to get your money back.

This place has a terrible selection & service. I would definitely go to 2nd swing for massive selection, great fitting & service. I went there to inquire about installing a golf simulator in my house. The guy at the fitting area pretty much told me it starts at $20k, snubbing me & assuming I couldn't afford it. So I decided to go on my own & install a $30k simulator at my house. Also went & bought my new $1200 ping irons at 2nd swing.