PGA TOUR SuperstoreReviews of pgatoursuperstore.com

I don’t know about their store but I can tell you I’ll never shop there based on their morals. They ordered a few hundred dollars worth of food to be delivered. It took awhile waiting for the large order to be done. And it took several trips to my car once I got it all. I take several trips inside the store to bring all the food in. And for this, this company thought a $10 tip was perfect. Not even 5%. Morals tell you a lot about a company.

I ordered a fairway wood that was advertised as in stock and ready for immediate delivery. They charged me 329.99. Weeks later when I inquired about not receiving the club, they said they did not have it in stock as advertised. When I cancelled the order, they said it would take weeks to process, so I guess they will keep my money for as long as they can, and hoping I will get it back. This is one company that I will not do business with in the future!

Ordered a new Titleist GT280 mini driver from the online store. When the club arrived today it was obviously already used as a demo. There were paint chips and scratches on the head and the protective plastic all clubs come with was missing. I've purchased from many online golf stores over the last 20+ years and have never had one send me a used club when I paid for new. This was my first, and now last, purchase from PGA Superstore.

The store canceled my order They said the order looked suspicious The clerks need to be trained I won’t be buying any more

I rarely leave negative reviews, but the PGA TOUR Superstore in Roswell earned this one. The store may have a great selection, but the customer experience is consistently terrible. Communication is nonexistent. Emails about shipments go unanswered, and inquiries about professional lessons are completely ignored. There is zero follow-up and absolutely no follow-through. You’re left chasing basic information that should be standard customer service. What’s worse is that this isn’t just a frontline issue—it’s a leadership problem. Even the General Manager will look you in the eye, acknowledge the issues, and promise to improve. Those promises mean nothing. The same lack of response and accountability happens over and over again. At this point, it’s not an oversight—it’s a pattern. For a store that positions itself as a premium retail and training destination, the service is anything but. Great inventory doesn’t excuse poor management and complete disregard for customer communication. Plenty of other places value your time and business. This location does not.

How much money is your company losing in revenue from forfeited sales? I tried purchasing a driver from your website tonight and every credit and debit card I entered stated the the card had expired. I purchased from another site. Fire your IT department!

I booked an introductory golf lesson for my wife at the PGA TOUR Superstore in Chandler on Saturday, May 23, expecting a warm, welcoming experience for someone excited to learn the game. Instead, our family left feeling disrespected, uncomfortable, and completely dismissed. The lesson was with Brian Crawford. From the moment we arrived at the teaching bay, his tone was abrupt and unprofessional. Rather than welcoming my wife or briefly explaining how the lesson would work, his first interaction with me and my children was: “First of all — OUT!” He then looked at me and asked, “What are we teaching her?” I tried to explain what she hoped to accomplish and asked whether she might eventually need her own clubs. His response was, “Well, I don’t know. I haven’t even seen her swing yet.” The statement itself may have been reasonable; the dismissive tone was not. This was supposed to be an introductory lesson for a new golfer, not an interaction where her family was treated like an inconvenience. I immediately brought my concerns to the front desk. Rather than listening and acknowledging how poorly the interaction began, the manager quickly defended the instructor by saying he was good and had never received complaints. I did not feel heard, and I did not feel the complaint was taken seriously. What happened next made the experience even worse. During my wife’s lesson, Brian came out to speak to my children and said, “Wow kids, she is the best student that I have ever seen.” He then asked my daughter whether she had taught her mother to play. When my daughter explained that I had helped her mother up to that point, he responded, “Oh, don’t worry. I fixed all that your dad taught her.” My daughter found the interaction uncomfortable and described it as creepy. I found it inappropriate and needlessly disrespectful, especially after I had already raised a concern about his manner with management. I also observed what appeared to be a significant difference in the warmth and friendliness shown toward white customers compared with the way my family and another family of color were treated. I cannot speak to anyone’s intent, but the contrast was noticeable enough that it added to an already upsetting experience. My wife went in excited for her first professional lesson. Instead of leaving encouraged and eager to return, our family left feeling unwelcome. I regularly take lessons with Robert Macaluso at the PGA TOUR Superstore in Glendale and have always had an extremely positive experience there. Unfortunately, after this visit, I have no intention of returning to the Chandler location. A beginner golf lesson should make someone feel welcomed into the sport. This experience did the exact opposite.

This is one of those reviews where you wish you could 0 or -100. I ordered a new $500 Ping driver as a graduation gift for my grandson which was a huge mistake!!! I received a used Ping driver that wasn't even in good condition!! The funny thing was I had ordered a couple $300 clubs of D**** Sporting Goods(apparently you can't post the name because it get flagged as inappropriate 😉)and was worried about the quality but they arrived the next day packaged securely with the heads still wrapped in factory plastic. What infuriates me is the Ping driver from PGA Tour Store wasn't only used but someone deliberately tried to hide the damage with touch up paint 🤬🤬🤬 I contacted customer service and explained this is a graduation gift for my grandson and they were supposed to get a new club to me "right away". What I did get was radio silence! I guess part of what makes me made is they have 2 stores in Michigan, where we live so I didn't check reviews! Of course both stores are about 4 hours from where I live so it's not like they have far to ship them but it's a long drive. What really has me boiling though is the touch up paint🤬🤬🤬 That is intensionally being fraudulent! Writing the review has me so disgusted that I will be writing to the BBB and the FTC about their fraudulent business practices!