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PGA TOUR Superstore (pgatoursuperstore.com) has 112 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Jane S.
I would give it no stars if I could. I ordered 2 golf clubs and only received 1. The manager said they have proof that they sent 2 in one box. When it arrived, one end was broken and only 1 club was present. They said it came and situation was closed. I was out $250. Avoid this store at all costs. Terrible customer service.
Ellen W.
I received a coupon in the mail for a $20 discount for a purchase greater than $100, usable in-store or online. I needed new golf shoes so I went to their website and made my selection. As I attempted to enter the discount code I was informed that it could not be accepted. I called the store and they couldn't get the code to take, so they directed me to "Customer Care" who told me that the brand I selected was exempted from the discount. The coupon spelled out in detail exempted brands, and the one I'd selected, Skechers, was not listed. Customer Care told me I was out of luck as the corporate policy was such that he could not honor the discount. Truth-in-advertising is protected by the FTC. PGA Superstore is violation of this Federal law.
Olivia S.
I wish I knew the name of the gentleman who helped me today at the Kensington location. He was kind, professional, and polite. His service made my day!
Jim R.
I ordered a wedge from PGA Superstore and they said 7 to 10 business days. They deducted the money on April 16 for confirmed order on April 15. I had to call on April 29 as no communication from PGA. They now state May 13 for ship date. Not only will I not be home the week of 13th, I will not have the club for the trip. The risk of the club delivered with no one home for a week is not good. False advertising and promises from PGA Superstore. Customer Service offered no answers or solutions. Go to TGW for better customer service and results
Kyle
I wanted to leave a review for the outstanding repair technician, Michael Malewicz. He was honest with me about a service possibly damaging my clubs and I can't thank him enough. It's rare to meet people like Michael and his small gesture meant a lot. He should be celebrated for the way he handles himself and represents the company.
Hank P.
Really disappointed at the service from PGA Superstore. I ordered a putter over the weekend and paid for the upgraded shipping (3-5 days) to receive it by this weekend. I received the confirmation and they charged my card. Did not receive shipment confirmation so called today (Wednesday). Was told that the club was being shipped directly from Taylor Made and that always takes longer. They could send an email today but it would take up to 72 just to get an estimated ship date from TM. Horrible communication from PGA Superstore and actually deceptive to say it would take 3-5 days to get it when actuality it is 3-5 days from whenever it ships.
Ellen K.
I shop on a regular basis at your store and have seen a huge difference in customer service. Very unfriendly to a point of rudeness. I recently made a purchase and wasn’t even thanked. I am going to take my business to Golf Galaxy from now on. I owned my own business for thirty years and always stressed to my employees that They greet customers with a smile and make them feel welcomed or they will go somewhere else. That is what I will be doing.
Jeff P.
Customer service by phone is at extremely rude .
