PGA TOUR SuperstoreReviews of pgatoursuperstore.com

Ordered a set of Callaway 4 pc junior set on July 19th. Paid extra for the 3-5 day Guaranteed Ground shipping. Today, July 28th, I called and they put me on hold. When they came back on they said it would be shipped on July 29th. Their policy on shipping is the based only on the delivery time once the product is shipped by the vendor. Nothing is stated on their website that they don't actually carry the inventory ans have no control over when the vendor is going to ship the item. If the website claims the item is in stock, one should be fairly confident the item would be shipped on the next business day. This didn't happen and is completely misleading. I would have never ordered from PGA Tour Superstore if I knew this was how their online orders are processed. Waiting to hear back from someone higher up than the customer service line.

I went to the Plymouth Meeting store to buy golf shorts, I picked out three pairs of shorts on a wall labelled "Select Men's PGA Tour Shorts $24.99" when I got to the register all the shorts rang up $34.99, when I took the clerk back to where I saw the shorts and the signage she wouldn't honor the price on the sign. I had her scan all the items on that display and not one item was on sale at $24.99. The store manager also was not helpful. Seems like a bad practice for the PGA Tour Superstores to follow, bait a purchase, just to have a different price at the register, customers need to be aware of their practices.

Ordered a Callaway AI driver with over night shipping on July 16th,2024. Still do not have the driver. I have called three times and every time they says FedEx hasn’t picked it up. It is now July 22,2024 and the call to them was the same old answer. My credit card already paid them. Don’t order from this company!!

Would not honor the price that was given. They didn't even try to make it right.

Refused to return a defective Csllaway wedge that was used to hit 20 balls off the grass. Brand new ! Chrome peeled off the heel. Instead told I needed to wait to be fixed. Great, I’ll just wait a month while you send back a defective product to be fixed. The management at the Schaumburg store are all terrible. I’ll never buy anything from the PGA Superstore.

Bob, the manager at PGA superstore in Plantation Florida calls me at 10:58 AM to notify me, my clubs have arrived, and I specifically mentioned to Bob the manager. There are special instructions for my grips to be replaced with the grips that come from the factory. Bob, the manager seem confused when all I said to him was look at the notes on the invoice … Bob then proceeds to tell me that he can’t find invoice… after a few minutes, put on hold he calls me back reassuring me. It will be all taken care of to my surprise I arrive at 6:30 PM with no grips on clubs. after a few minutes, arriving with the help from the girl behind the counter, the invoice was found with the instructions .. I think Bob just never took the time to look for my invoice and left my clubs sitting there for seven hours with nothing done to them.. and after all that Bob, the manager from Plantation could tell me sorry for the inconvenience hogwash! I like to thank Bob and the PGA superstore you lost a loyal customer

I ordered a couple of Foot Joy Sta-Sof gloves from PGA Tour Superstore. Both arrived in a timely fashion, but I could tell both had been opened previously, as the gloves were not smooth and not folded in their original positions. Fine, the first glove was the right size and looked new. The second glove was a ladies, different model, in a package of the model I ordered. So I know this glove was definitely used, and most likely a return that someone placed in the wrong packaging. I called customer service and was told that a replacement glove would be sent immediately, along with a return label for the wrong glove. Neither had arrived. Now I'm going to call again and complain and no longer be nice about it. This is absurd.

The PGA Superstore in Plano on Preston lost my business yesterday. I was interested in a 7wood and 4 Hybrid. They didn’t have any 7 woods with Stiff shafts in stock. I asked the sales person with gray hair if he could check other stores in the area. He said he couldn’t because they “couldn’t be on the phone “ he also said it was rare to find a qi10 7 wood in a stiff shaft. I said BS to his BS! I then went on line and found and purchased both the 7wood and 4 hybrid from the Plano store and picked it up.