Pet Zone Tropical FishReviews of petzonesd.com

Amazing service and product! All Puffs arrived alive and active and with full bellies! They are now thriving in their new home. Thank you!!!

I was sent the wrong fish on mistake. I replied to both email and text customer service with photos of the fish and identification info and received no response in the 6 weeks since.

Customer support leaves a lot to be desired for. Quality of fish questionable too. In my first order got some fish on arrival (which I got store credit, not money back). Almost all of the other fish who were alive died during quarantine. Since I didn't want to risk ordering more fish, with the store credit I ordered plants, which were supposed to arrive in 3 days. I got an email stating my order was shipped with a bogus tracking number which took me to a non-existing web page, I got another email saying my plants were not shipped because Pet Zone did not have one of the plants. I emailed asking for clarification but I never got an answer for that. After a week I email again asking for my order since the plants didn't arrive and I didn't get a response to my previous email. I tried calling buy do response to that either, so I texted. I got a text response saying "Let me take a look at that" and never hear a response. Finally two weeks later I get the plants, dead. It seems like the package got lost during travel, and although that is not necessary an issue cause by Pet Zone, their lack of help definitely prevented finding out what happened to the package sooner. I decided not to go after money back this time. It seems dealing with Pet Zone is just a waste of time. Maybe what happened to me was one in a million bad luck and no other customer will go through what I experienced. Maybe I am the one-customer-too-many and Pet Zone could not afford the time to help me out, or maybe because I was buying the plants with store credit it was enough for them to help me out. Whatever the case I considered very unprofessional.

Fast shipping

I ordered 3 puffer fish and 3 bumblebee fish. They arrived promptly and we're in good health. Healthy, happy, fish! Thank you so much Pet Zone. I will definitely order from you again!!

Bought Cardinal Tetra twice. Guess one of the best among those kind shop.

arrived on time healthy, Thanks!

Order was promptly acknowledged. I was notified when it was to arrive. The fish arrived well packaged. They were healthy and lively.