Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishOct 25, 2022

Hi Dallin! Sorry to hear about your fish. Be sure to get in touch with our team promptly if you encounter any issues as we are always here for you and can chat with you prior to any reviews being written, as that gives both parties a chance to talk. Our live arrival guarantee TCs can be seen here: petzonesd.com/terms-conditions Thanks!

Response from Pet Zone Tropical FishOct 25, 2022

Hi Matt! Sorry to hear about your crab. Please be sure to get in touch with our team promptly if you encounter any issues as we are always here for you and can chat with you prior to any reviews being written, as that gives us both a chance to talk. Our live arrival guarantee TCs can be seen here: petzonesd.com/terms-conditions Thanks!

Response from Pet Zone Tropical FishOct 25, 2022

Hi Luis! Thanks for your review. Sorry to hear about the fish. Please be sure to review our live arrival guarantee T/Cs at petzonesd.com/terms-conditions. Once we pass the order to FedEx/UPS/USPS it's at the delivery driver's discretion whether they leave the package or not due to location, package security, etc. We have no control over how the package is handled but we do pack our fish very well to ensure it's safety. Our team did reach out and attempted to make a claim for your order and will touch base if they haven't already. Thank you and chat soon.

Response from Pet Zone Tropical FishSep 16, 2022

Hi Long! Sorry to hear about your fish. We stand by the quality and health of our fish, have you checked your parameters? So many factors can come into play. Shoot us an email with your order details and our team can assist you. [email protected] Thank you so much!