Pet VMReviews of petvm.com

The ordered item came 12 days later. The problem with this company is that they use USPS to ship orders. You cannot expect reliable delivery with USPS.

Overall, excellent experience. They had the lowest price online for the flea treatment our cats needed. After order was placed they called me the next day to discuss the status of the order. That never happens! I also ordered a second item that was not high priority and was not immediately available so they sent the flea treatment then sent a second package with the other item a couple days later but did not charge me more postage. I found customer service, the two or three times that I spoke with them, to be helpful and efficient. I'm a new customer but right now I can highly recommend this online pet pharmacy.

i've ordered 3 times and the process has been seamless.

It is going on 4 days and not one person has called me to let me know about my dogs medication not being filled. So two days after ordering I get an e-mail saying they have not heard from my vet, however my vet said they did send the prescription in. My vet treats my dog and has never not sent in a prescription as they know its a life dependent medicine. So now its the weekend and my dogs medication has not even been mailed out! If you say you cannot get ahold of a vet for this type of medication thats $200 by the way call me. Makes me think you were lazy and didn’t call the vet if you are too lazy to call me! Very disappointed in this pharmacy, I will purchase elsewhere!

Excellent Customer Service. I had some confusion about a prescription refill and the PetVM staff reached out to me quickly and even called me to clarify some issues to ensure I could get the medicine for my pet quickly. Way to go CS Team!

The recording cites Covid as the reason they can't be reached by phone. I needed to change my order and did so by email. They emailed back and said I needed to call. I called. Several times, I called. NO response ever by phone. In the meantime, they have the original prescriptions (required) and I can't get my pet meds elsewhere now.

I have checked many pet med websites Worldwide. Without a doubt PET VM in Concord, California has the best CS and prices of any online order company. I've used their services many times this year. They are very attentive and considerate. Today I had the pleasure of speaking to a young lady named COYA, who was extremely professional, caring, kind and took care of my pets prescription order request exceptionally well. I recommend this company to anyone without hesitation!!

Love love love this pharmacy they are super professional and super fast. My dog was almost out of her medication and they shipped it out the same day so I could receive it the next day thank you Pet VM.