Pet VMReviews of petvm.com

Did a subscription order with them they sent the meds to my po box which is my billing in another city. Both my mailing address and my billing are in my profile, when I reached out to them about the issue their reply was simply to justify why they were right for sending it to my billing and not my mailing address. Nothing more. They could have simply stated an apology for the error and how it could be rectified, but no, the rep wrote a full explanation on how I was basically wrong. I cancelled my subscription with them, if this is going to be my customer experience with them in the future, I rather find another company to handle my dogs' meds.

DO NOT ORDER AND USE NEXT DAY SHIPPING. They will not issue refunds when you pay high prices for next day air (despite the carrier being willing to issue a refund they will not do the work for their customers) The next day shipping is a waste of money. Only order from them if you have time to wait for your order. *After posting review and emailing the company for they offered the shipping to be refunded. Just be careful going forward using next day air *

I was hesitant to place an order after reading a lot of reviews, but the low price hooked me. My order was placed on Saturday morning, processed the following Monday, shipped Tuesday, and received Thursday. I have no complaints whatsoever. I will absolutely order again.

first order --- Boston with Cushions, needed meds for her. Found this and talked with Vet. Had the best prices -- ordered and Vet gave Rx to them. Updated shipment for 2 day. Med never got here, checked tracking even with my PO and it shows to be in Oakland. Called Co. and did not get any satisfactory customer service. refused to give refund, stated they had to have prior approval from mgmt. to resend order and did not know what would happen if other order came in. Do not recommend this and above all after talking with Vet., she will not recommend this facility for pet medications.

I have been using Pet VM for a while now and find them to be professional, efficient and caring. I use their free delivery through USPS and am always shocked how quickly my order arrives. I use them mostly for Apoquel for my dog and they are the best price for this medication that I have found.

Had my dog with skin issues on Apoquel from my vet and it did a great job. Ordered same dosage from this company and he is breaking out all over again. I'm thinking of doing a lab analysis of pills I received because I'm wondering if I got scammed. Beware!!

I have used Pet VM to buy heart worm medication for two of my dogs. I received it in a quick timely manner. I have a dog that now takes Apoquel and have had no issues getting her meds. I’ve ordered them 4 times from this site and always receive the meds within a week. I’m not sure why so many people gave a bad review. I never had any problem with them being able to get the prescription from our vet.

I placed my order for $100 of flea medication on June 12th. It's now June 23rd and my order still isn't here. I had to play middleman in getting my prescription approved by my vet. Pet VM claimed they tried to get a hold of my vet multiple times with no response. I've been with my vet for 10 years now and not once have they failed to answer the phone during business hours, every voicemail has been replied to as well as every email. Very well-run establishment. I had to give my vet the phone number for this company so they could call them and confirm my order 4 days after placing it because they had never heard of this company and hadn't received anything from them. Pet VM didn't get around to processing my order until Tuesday of this week, over a week after placing my order. I got expedited shipping comped because this company is such a mess and my order didn't ship out until yesterday, 10 days after placing my order. They blamed my vet repeatedly for the delay and had zero accountability on their part. Their customer service is very rude and kept talking over me very condescendingly, telling me this was all my vet's fault, to the point where I lost my patience with the rep and had to call back and get a new one. Trust me, stick with Chewy. The extra $20 you'll pay for medications are worth not having to deal with these people and this joke of a company