Pet VMReviews of petvm.com

Great shipping time. Unfortunately I found the medicine I ordered is too expensive for my budget, even though it was the least expensive of all the pharmacies I found, and they don't carry a generic. I found a generic for a third of the price and my vet said it will be fine.

Bandana Rx, formerly Petvm, offers the lowest prices I've seen for flea and tick meds. The good, here, is that we got a great product at an amazing price. We went thru some issues between the vet and the company, as far as getting the script to them. None of that appeared to be the company's fault. The regulations are fairly new and kinks are still getting worked out. A vet must approve the script directly with the provider, or a paper script must be physically mailed. This must be done yearly, now. It is the same with all the retailers, now, from what I've seen. Where the company stumbled was with one of their customer service reps ("Carly"), who has a personality and mentality much better suited for a compliance dept, vice principal, or concentration camp guard. Rather than seeing herself in a customer service position, she appears to think that she's in rule-enforcement and seemed to go out of her way to cancel us. She actually hung up on my daughter i/l....twice. I ended up on the phone with the company owner and he was lovely. We sorted out the communication issues (we made some mistakes, too) and we got our order quickly. I hope that they monitor their reviews. I have over 30 years experience in an office job where customer service was paramount. "Carly" is the type of employee who probably shows up on time, is smart, and works hard. But her behavior is toxic. No one wants to lose a competent employee; she simply shouldn't be anywhere near customers, that's all. For a company to keep prices down, like they do, I'm sure they are working very hard with a tight budget. Very few jobs are pleasant these days and the general public seems to have more rage every day. I understand it's hard. However, an employee that behaves that way will bring down everyone in h/h vicinity. Stick her in compliance review, don't ever put her in charge of a human soul (people's spirits are fragile and should be handled with care) and watch your reviews improve, because she's dragging you down. "Carly," kindness and good manners are free. They cost you nothing. People on the other end of the line might be going through some horrible things. That is the case with me. Being too rigid will not reward you in the long-run. My motto at work was to treat everybody like my grandmother. If you do that, not only will you have more peace in your life, but you will be doing a better job for your company. I sincerely wish you the best.

DO NOT ORDER AND USE NEXT DAY SHIPPING. They will not issue refunds when you pay high prices for next day air (despite the carrier being willing to issue a refund they will not do the work for their customers) The next day shipping is a waste of money. Only order from them if you have time to wait for your order. *After posting review and emailing the company for they offered the shipping to be refunded. Just be careful going forward using next day air *

I have ordered prescription meds for my dog from Pet VM for the last year. Their prices are less than the vet and I save on supplies and meds. But please be forewarned. Do not pay for 1-2 day shipping. I did and it took 4 days. They refused to refund cost and blamed it on the covid virus.

Updating my review! I had some issues earlier with the medication I was provided and initially my situation was not dealt with properly. Thankfully Nick reached out to me personally and sorted everything out! Nick was very patient and extremely polite. Thank you!

I found everything I needed and then some. Their prices are great. I would recommend them.

I like the price on dog med.

We had a slight issue with a product not delivered, it was resolved timely. I appreciate that.