Pet VMReviews of petvm.com

Ordered medicine (Atopica for cats) Sunday evening. Status of the order is "Waiting for approval" all day Monday. Tuesday morning, I tried to call PetVM - call is going straight to voicemail. Left a message, and called my vet - sure enough, they have no requests for approval. It took multiple attempts to reach PetVM on the phone or via email, finally a person with Indian accent (denying calling from India) got on a conference call with my vet and myself, asking for verbal approval. After he was given the approval, started asking questions about instructions for the medicine (!), ignoring my attempts to explain that we're using the medicine for a long time. This is when I finally lost it - needless to say, my advice will be to steer clear. EDIT: Shortly after my initial negative 1-star review was posted (apparently, businesses get automatically notified of the feedback on this site), I was contacted by a nice woman from PetVM (Montana), who apologized for the delays and the negative experience I had, and shipped the medicine right away. Obviously, this is the outcome I was looking for, it's just too bad it had to come to this to achieve it. The resulting 3* rating is a combination of my initial experience, and satisfactory resolution.

PVM has EXCELLENT customer service! They are prompt and on top of things. They contact you before you need to contact them, if there is any issue. It was so refreshing to discover the very rare quality of 'serving a customer'! Thank you PVM!

I ordered and paid for a drug, all veterinarian info given and after 2 weeks I called to follow up on my order, they claimed that no response from the vet. I had to call the clinic and they confirmed that they sent the info, they even asked to call the clinic directly to get verbal approval. I called the pet value mart and told them that. 3 weeks passed and nothing, now they are not answering my phone calls. a TOTAL SCAM, so be careful

I found Petvaluemart online when I was looking for another cost option for my dogs Rx for Apoquel. I refuse to buy it at the vets office. Mark up there is ridiculous. Her medication is very expensive no matter where it is purchased, but recently found it at another company for less per pill, which is how it's purchased. I've used this popular website company in the past and have no issues with them, but would rather stick with petvaluemart as I am very pleased with their customer service, quick filling of your Rx and quality of product. I decided to ask customer service if they price match and to my delight they do! I was refunded immediately the difference of the cost of my on going order. I am very pleased with this company and their email correspondence is almost immediate. I have been a customer for 1 year now. Oh, also 1 big perk..free shipping on whatever you order. No maximum order of $49+ Such a blessing! Turn around time is usually about 3 days as they are located in CA. I would recommend you give them a try.

good excellent

I am more than pleased to have discovered Pet Value Mart. They are FAST and accurate! In only 3 days from the time I placed the order for my Pug's medications (Apoquel, Nexgard and Metacam) they obtained the prescriptions from her Vet, shipped the medications and they arrived at my home. The order was 100% complete, 100% correct and I saved substantial dollars over other pharmacies and my vet's office! I am one happy customer and will gladly recommend them to others. Thanks Pet Value Mart!

Updating my review! I had some issues earlier with the medication I was provided and initially my situation was not dealt with properly. Thankfully Nick reached out to me personally and sorted everything out! Nick was very patient and extremely polite. Thank you!

Mostly I like fast delivery! I buy vitamins for my numerous pets and the quality is always excellent. Tanks!)