Pettable ESA Reviews | Read Customer Reviews of pettable.com

Pettable ESAReviews of pettable.com

4.76,350 reviews
Mental Health

Pettable ESA

About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 78% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pettable ESA reviews

Showing 5,604 reviews with 5 stars · Clear filters

D. S.
Jun 24, 2025
Good and bad...
A couple of reminders about my appointment is appreciated but messaging and emailing every hour before my time was too much. I understand it is needed for some but maybe make it an option to be reminded a lot or a couple of times. Love my therapist. Emilie Kay is great! Compassionate, patient and understanding.
Response from Pettable ESAJun 25, 2025
Hi D. Sullivn, Thank you so much for your thoughtful feedback! We’re truly glad to hear that you had such a positive experience with Emilie Kay. She is indeed a compassionate and understanding professional, and we’re thrilled she was able to support you through your ESA process. We also really appreciate your feedback about the appointment reminders. We understand that for some, frequent messages are helpful, while for others it can feel overwhelming. Your suggestion to offer customizable reminder preferences is a great one, and we’ve shared it with our team as we work to improve the experience for all of our clients. Thank you for choosing Pettable and trusting us with your ESA needs!
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Taylor
Jun 24, 2025
Dr. Kya Miller
Dr. Kya Miller, was amazing, fast and straight to the point. She was also able to answer any questions or concerns that I had.
Response from Pettable ESAJun 25, 2025
Hi Taylor, Thank you so much for your kind words! We’re so glad to hear that Kya Miller provided you with a smooth, efficient, and supportive experience. Her ability to be both clear and responsive while addressing your concerns is exactly what we strive for in every interaction. We're so glad she could assist you with confidence and care during your ESA process. Thank you for choosing Pettable and trusting us with your ESA needs!
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Terra M.
Jun 24, 2025
I made an appointment to get my ESA…
I made an appointment to get my ESA letter for my apartments to allow my dog to live there. I have medical issues and anxiety ever since I was traumatized by being raped I can't go anywhere without my dog. The doctor was kind and compassionate and she sent my ESA letter to me before I got off the phone with her. Loved my experience!!
Response from Pettable ESAJun 25, 2025
Hi Terra, Thank you so much for sharing your experience with us. We’re deeply sorry to hear about the trauma you’ve endured, and we’re incredibly honored that we could be part of something that brought you comfort and support during such a difficult chapter in your life. It means a great deal to hear that your therapist was kind, compassionate, and responsive especially given how important your dog is to your well-being and daily life. Your strength in seeking the support you need is truly admirable, and we’re so glad we could help you receive your ESA letter quickly and without added stress. Please know that we’re always here for you, and you’re not alone. Thank you for trusting Pettable with your ESA needs!
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Amy W.
Jun 22, 2025
Very professional and helpful
Very professional and helpful, I had a bit of an issue with my phone interview, a medical emergency, but once I reached out, it was rescheduled for the same day. I was approved and I thought I never received the letter, but again after reaching out, they explained it was in an email I was sent after the phone interview. I'm the dork that didn't read the hole email.
Response from Pettable ESAJun 23, 2025
Hi Amy, Thank you so much for sharing your experience and we're so glad everything worked out smoothly in the end! Life happens, and we're happy we could reschedule your phone interview quickly, especially given your medical emergency. It's also great to hear that our team was able to clarify where to find your ESA letter. No worries at all, you're definitely not alone when it comes to missing a detail in an email (we’ve all been there!). We truly appreciate your kind words about the professionalism and helpfulness of our team. We're always here to support you through every step of the process. Thank you for trusting Pettable with your ESA needs! Wishing you and your companion all the best!
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customer
Jun 21, 2025
Absolutely the best customer service…
Absolutely the best customer service ever. I forgot to cancel one of my subscriptions and received Kangaroo treats, which turns out my puppy is also allergic too. I emailed customer service hoping to be able to return it, and they simply reimbursed me and asked me to donate it to a local shelter. Absolutely fantastic!
Response from Pettable ESAJun 23, 2025
Hi there, Thank you so much for your incredibly kind feedback! We’re so sorry to hear about your pup’s allergy, but we’re very glad our team was able to make things right quickly and with compassion. It’s our goal to make sure every customer feels taken care of, and we’re thrilled to hear that your experience with our support team reflected that. Thank you as well for being willing to donate the treats to a local shelter, that gesture means a lot and helps spread the care even further. Thank you for choosing Pettable and trusting us with your ESA and pet wellness needs!
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Tylor G.
Jun 21, 2025
It was great and super straightforward
It was great and super straightforward
Response from Pettable ESAJun 23, 2025
Hi Tylor, Thank you for the kind words! We're so glad to hear that your experience was great and the process felt super straightforward. That’s exactly what we aim for, making your ESA journey as simple and stress-free as possible. Thank you for choosing Pettable for your ESA needs!
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Meghan
Jun 20, 2025
Was a good experience
Was a good experience, very efficient. The counselor I worked with, Kya Miller, was great!
Response from Pettable ESAJun 23, 2025
Hi Meghan, Thank you for sharing your experience! We’re so happy to hear that you had a good and efficient process, and that Kya Miller was great to work with. She’s truly dedicated to making each client feel supported and understood, and we’re thrilled she could be a part of your ESA journey. Thank you for choosing Pettable and trusting us with your ESA needs!
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Emily V.
Jun 19, 2025
Quick and easy
Quick and easy help getting my big boy an ESA letter.
Response from Pettable ESAJun 20, 2025
Hi Emily, Thank you so much for your kind feedback! We’re so glad to hear that Kya Miller made the process of receiving your ESA stress-free and smooth. Kya is incredibly dedicated to providing compassionate, responsive care, and it's wonderful to know that you felt supported every step of the way. We’re honored to be part of your journey and truly appreciate your trust. Thank you for choosing Pettable for your ESA needs!
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