Gabrielle
I have a few more things I need
I have a few more things I need
Response from Pettable ESAFeb 23, 2023
Hi Gabrielle, you can reach us at [email protected] so we can help you with your ESA needs. Thank you!

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Gabrielle
I have a few more things I need
Response from Pettable ESAFeb 23, 2023
Hi Gabrielle, you can reach us at [email protected] so we can help you with your ESA needs. Thank you!
Audrey
My dog breed is incorrect, I cannot get ahold of anyone to update it. My name is incorrect as well, I am Mrs. Audrey Lovdahl, not ms. I asked for these both to be updated and zero reply
Response from Pettable ESAJan 31, 2023
Hi Audrey, I'm sorry to hear about this! Please message us at [email protected] so we can help you resolve this issue. Thank you.
Davyn
I got my letter as advertised, but the therapist misgendered me through the entire text of the letter despite the service asking me for my pronouns. Why even ask for my pronouns if you're just going to use whatever pronouns you think fit my voice?
Response from Pettable ESAJan 20, 2023
I am very sorry to hear about this, Davyn. Rest assured that we have noted this correction and we'll be addressing you accordingly moving forward. If you need anything else, please reach us at [email protected] to further assist you with your ESA needs. Thank you.
Kathryn
Well, so far fine. But I was told there needs to be another interview so I'm waiting on that. Until that happens I can't give an honest assessment. Seems funny that you got your money tho. And I've yet to have anything to show for it.
Response from Pettable ESAJan 12, 2023
Hi Kathryn, thank you for your feedback. CA residents are required to establish an ongoing relationship with their providers to continuously assess their needs for an ESA. In the meantime, you can actually request a note from your provider that you are seeing to let your landlord know that you are undergoing such process. You can reach us at [email protected] so our team can guide you with your next steps. Thank you!
Hannah
Experience was great! Very pricey though. They charge you for every little thing. Definitely have used cheaper services and gotten the same results they provide here. Probably won’t use this service again as it’s not very budget friendly.
Response from Pettable ESAJan 11, 2023
Hi Hannah, thank you for sharing your feedback. We are taking note of your points and rest assured that we're doing our best to make our service better as we progress. Once again, thank you for trusting Pettable with your ESA needs.
KJB
The contractor hired for my evaluation went to great lengths to separate themselves from your organization. I find that to be highly unprofessional. I believe the fact that I brought this to the contractor’s attention may have expedited my approval to the point that they declined my evaluation and approved my application. I’m not sure how I feel about it, honestly. I'm approved and I guess that's all that matters.
Response from Pettable ESAJan 9, 2023
Hi KJB, we are taking notes of your feedback and appreciate you sending this over. We're now looking into this case to understand the situation better. If you need further assistance with your ESA needs, please reach us at [email protected] so we can better assist you. Thank you.
Priscilla
I was a little worried when I never got the confirmation from the therapist on the appointment, but I really liked that there was an email reminder that I was going to have an appointment. I was available for my appointment call, but I didn't receive one until 30 minutes later. I was able to chat and got the correct type of letter which was excellent. The chat was very helpful and I got all my questions answered. The call was very efficient, but the therapist was very unapologetic and spoke very little. I was happy I was still able to get my appointment same day and not long after my appointment. I tried to see the time frame for getting my letter and the add on service for my form, but I did not get expected time frame. Thankfully both the letter and form were available the next day. From start to finish, I had what I needed in 3 days, so that is not bad at all.
Response from Pettable ESADec 19, 2022
Hi Priscilla, thank you for sharing your feedback about your experience with Pettable! We are taking note of your points and rest assured that we're doing our best to make our service better as we progress. Once again, thank you for trusting Pettable with your ESA needs!
Heather
When I said I may not be moving within the year it was recommended that I call back when I’m ready. The therapist said he would definitely remember me and send my letter then. He was doing so in my interest because the letter is only “good” for a year. After consideration, I’d like my letter now. Otherwise, I have nothing to show for my payment. Also, what if that therapist stops working for you? Thank you. Sincerely, Heather Potter
Response from Pettable ESADec 8, 2022
Hi Heather, please reach us at [email protected] so we can help you resolve your concern. Thank you!