Pettable ESAReviews of pettable.com

Response from Pettable ESAJun 6, 2025

Hi John, Thank you for your feedback. We’re genuinely sorry to hear that your experience took a frustrating turn after things were initially going smoothly. To clarify, our base ESA letter package includes the evaluation and letter, which is accepted by most landlords without further questions. However, in rare cases when a third-party verification service is used by a housing provider, additional administrative work may be required outside the original scope of the letter. The $50 fee covers the provider’s time to respond to these external verification systems, which often involve legal documentation or online portal submissions. That said, we hear your concern loud and clear: this should have been communicated more transparently upfront, and we apologize if that expectation wasn't properly set. Your trust is important to us, and we’re constantly working to improve how we explain these less common scenarios so there are no surprises. We’re truly grateful you gave Pettable a try, and if you reconsider in the future, we’d love the opportunity to make things right.

Response from Pettable ESAJun 3, 2025

Hi Kan Ze, Thank you for reaching out, and I’m sorry for any confusion or frustration this has caused. To clarify, the $30 fee you were charged is not for the ESA letter itself but is applied only in specific cases typically when a client chooses to cancel the process with less than 24 hours' notice before the scheduled session. This is an exception to our Money Back Guarantee, as our licensed professionals still set aside time for your consultation. That said, we’d be happy to take a closer look at your specific situation and see if there’s anything we can do to help. Please reach out to our customer support team directly at [email protected] so we can review the details and assist you further. We appreciate your time and hope to resolve this quickly.

Response from Pettable ESAMay 30, 2025

Hi Top, Thank you for your comment. We appreciate you sharing your perspective. You are absolutely correct that under the Americans with Disabilities Act, there is no legal requirement for service dogs to be registered or to carry identification. In fact, we make that clear in our materials, and we fully support the rights of individuals with disabilities to be accompanied by their trained service animals without unnecessary barriers. That said, we want to clarify that Pettable does not sell registrations. We provide support in the form of legitimate assessments by licensed mental health professionals, as well as training programs and documentation that can be useful when asserting housing rights under the Fair Housing Act or when navigating certain travel or housing situations. We understand the importance of transparency, and we never want our services to be misrepresented as legally required when they are not. If there was any confusion about what we offer, or if our service didn’t meet your expectations, we’d be glad to speak with you directly and make things right. We appreciate your concern for consumer rights and welcome any further questions you may have.

Response from Pettable ESAMay 27, 2025

Hi Chris, Thank you for bringing this to our attention, and I’m truly sorry for the delay and lack of communication. That’s not the experience we strive to provide. I see that you were approved by Michelle Stark, and you should have received your ESA letter within the promised 24–48 hours. I completely understand how frustrating it must be to have followed through with the process and then be left waiting without any response. We’re urgently looking into this now and will ensure that either your ESA letter is delivered immediately or a full refund is issued — whichever you prefer. You should receive a direct update shortly via the email and phone number on file. Again, I deeply apologize for the inconvenience and lack of follow-up. We’ll do everything we can to resolve this as quickly as possible.

Response from Pettable ESAMay 21, 2025

Hi Luis, Thank you for reaching out. We’re truly sorry for the frustration and inconvenience you experienced, that’s never what we want for our customers. We completely understand your concern about the rescheduling fee and why it felt unfair in this situation. While our policy is in place to respect our providers’ time, we do see that the issue stemmed from a technical limitation, and we apologize again for that. To make things right, we’ve already gone ahead and refunded the fee as a courtesy. We value the time you spent with us as a subscriber, and we're sorry to see you go. If there's anything else we can do to support you or if you have additional feedback, please don’t hesitate to let us know.

Response from Pettable ESAMay 19, 2025

Hi Brittany, Thank you for sharing your feedback. We’re truly sorry to hear about your frustration and want to acknowledge your concerns. Our intention is never to be deceptive, and we take claims like this seriously. We understand the importance of clarity in pricing and billing, and we're actively reviewing how subscription details are communicated during sign-up to ensure full transparency. Our Customer Support Team has already been in touch to help investigate this matter and offer any possible solutions. We value your feedback as it helps us improve the experience for everyone, and we wish you all the best moving forward.

Response from Pettable ESAMay 15, 2025

Hi Aleana, Thank you for sharing your experience and we truly regret that your interaction with us left you feeling this way. We want to sincerely apologize for any distress or frustration this situation may have caused. While our licensed providers are trained to uphold professional and respectful communication at all times, we understand that misunderstandings can occur, especially during sensitive discussions. We take all feedback seriously and do not take accusations lightly — from either side. Our Customer Support Team has already reached out to you directly with the intent of offering a resolution. We’d still like to invite you to continue that dialogue if you feel comfortable, as our goal is always to listen, learn, and make things right wherever possible. We wish you the best with your new provider and hope that your ESA needs are being fully met. If there's ever a time you'd like to revisit things with us, our door remains open. Thank you.

Response from Pettable ESAMar 24, 2025

Hi Alicia, We truly appreciate your feedback and are sorry that your experience with our bundle package did not meet your expectations. At Pettable, we strive to provide complete transparency about our services and offerings, and we take concerns like yours very seriously. Our bundle package is designed to offer additional benefits beyond the ESA letter itself, such as ongoing support and additional documents upon request. We make every effort to communicate any required steps for accessing these perks, including submission deadlines or eligibility criteria. However, we understand that miscommunications can happen, and we regret any frustration this may have caused. Regarding your subscription, we ensure that all terms, including monthly charges, are outlined at the time of purchase, and customers are always welcome to manage or cancel their subscription at any time. If there has been any misunderstanding regarding the fulfillment of your bundle perks, we would love the opportunity to make it right. Please reach out to our support team directly at tel:8559200323 so we can review your case and find the best resolution for you. We value your trust and feedback, and we remain committed to providing the best service possible.