Pettable ESAReviews of pettable.com

Response from Pettable ESAJan 27, 2025

Hi TheBlackCherokee, Thank you for your feedback and for sharing your experience! We’re glad to hear that the actual interview went smoothly and that you felt at ease during the conversation. We truly appreciate your suggestions about improving the clarity around the app download requirement and providing the caller’s phone number in advance—those are valuable points that we’ll consider to make the process even better. We're happy everything worked out in the end, and we’re grateful for your understanding. Thank you for choosing Pettable for your ESA needs! 🐾

Response from Pettable ESAJan 16, 2025

Hi Jessica, Thank you so much for sharing your positive experience with us! We're glad to hear that you had a great interaction with our licensed professional and that the process was pleasant overall. We understand your concern about the one-year expiration of the ESA letter. While the ESA letter is typically valid for one year, we recognize that this timing can be challenging, especially with long-term leases. We truly appreciate your feedback and are happy to hear that you plan to renew for years to come. If you ever have any questions or need assistance with your renewal, feel free to reach out to us at [email protected]. We're here to help and ensure that the process remains as smooth as possible! Thanks again for your support, and we're excited to continue working with you in the future!

Response from Pettable ESADec 30, 2024

Hi Roseann, Thank you for your feedback! We’re so glad to hear that Jasmine was helpful and provided you with a positive experience. Your input is truly appreciated as we always strive to improve our services. We understand your observation about other ESA sites providing certificates with registration numbers for pets. While the ESA letters we issue are fully compliant with federal and state laws, we appreciate that some customers prefer additional items like certificates or tags for convenience or a more “official” look. While certificates or registration numbers are not required by law for ESAs, we’ll take your suggestion into account as we consider expanding the optional resources we offer to enhance your experience. Thank you again for choosing Pettable, and if there’s anything else we can do to assist, please don’t hesitate to reach out!

Response from Pettable ESADec 20, 2024

Hi Abby, Thank you so much for sharing your experience! We're thrilled to hear that you found the process of setting up an appointment with Pettable to be easy and convenient. Our goal is to provide a seamless experience, and we're glad you appreciated the flexibility of our add-on options whether at the start or later on. Your feedback motivates us to continue improving our services to meet your needs. If there's anything else we can assist you with, don't hesitate to reach out. Thank you for choosing Pettable! We're grateful to support you and your emotional support animal journey.

Response from Pettable ESADec 10, 2024

Thank you for sharing your experience, John! We're so glad our team could assist you quickly with the information you needed and that your counselor was able to provide timely support. It’s wonderful to hear that we could address your questions and ensure you felt confident throughout the process. At Pettable, we pride ourselves on being knowledgeable and genuinely caring about both our clients and their beloved companions. Your trust in our team means a lot, and we’re here to support you with anything you may need moving forward. Thank you for choosing Pettable!

Response from Pettable ESADec 2, 2024

Thank you for your feedback! We’re glad to hear that the peace of mind we provide made the slightly higher price worth it. It’s true, there are many less trustworthy services out there, and we take pride in offering a legitimate, refund-backed product that works. We’re especially happy to hear that your apartment manager accepted your ESA letter without issue. We appreciate your honesty regarding the provider’s credentials. All of our providers are licensed mental health professionals who meet the legal requirements for ESA letters, and we’re always looking for ways to make their qualifications clearer to our clients. Your input is valuable, and we’ll use it to improve! Thank you for choosing Pettable!

Response from Pettable ESANov 20, 2024

Hi Cayla, Thank you for your feedback! We're glad to hear that your ESA letter was accepted by your apartment complex and that the approval process was straightforward. We completely understand your concerns regarding the additional fee for document signing. While the initial cost covers the evaluation and ESA letter, some customized requests, like filling out specific forms required by certain housing providers, do incur extra charges due to the additional time and effort from the therapist. We appreciate your input and will take it into consideration as we continue to refine our services. If you have any further concerns or questions, please feel free to reach out to us. Thank you for choosing Pettable!

Response from Pettable ESANov 5, 2024

Hi Kailey, Thank you for taking the time to share your experience! We’re delighted that you found the process easy and user-friendly and that we could quickly provide your ESA letter. We understand that receiving a high volume of messages can feel overwhelming, and we apologize for any inconvenience caused by the additional communications. Your feedback is invaluable, and we’ll make sure to pass it along to our team as we continue to improve our services. If there’s anything else we can do to assist you or if you have further questions, please don’t hesitate to reach out. Thank you for choosing Pettable!