Pettable ESAReviews of pettable.com

Response from Pettable ESADec 8, 2025

Hi Sujey, Thank you for sharing this with us, and we’re very sorry to hear about the difficulty you’ve had reaching your clinician. That’s absolutely not the experience we want for you. We’d really like to help get this resolved as quickly as possible. Our support team can immediately assist with connecting you to a clinician, updating your information, and addressing any concerns about your payment details. Please reach out to us directly at our support channel at [email protected] or thru live chat on our website at pettable.com so we can take care of this for you right away. If you have any questions or need clarification on anything, we’re here and ready to help. Thank you for bringing this to our attention.

Response from Pettable ESANov 14, 2025

Hi Mark, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t feel positive, even though you mentioned receiving a quick response. If there’s anything that felt unclear, missing, or not up to your expectations, we’d truly appreciate the chance to address it. Please feel free to contact us at [email protected] or call 855 920-0323. We’re here to help with any questions or clarifications you may need.

Response from Pettable ESANov 11, 2025

Hi Miranda, We’re truly sorry to hear about your experience with your consultation. What you described does not reflect the professionalism, empathy, or respect we expect from our licensed clinicians, and we sincerely apologize that your interaction left you feeling uncomfortable and unsupported. Every client deserves to feel heard, validated, and safe during their assessment especially when discussing sensitive personal matters. We take this feedback very seriously and would like to review your case in detail to ensure it’s properly addressed. Please contact us at [email protected] or call (855) 920-0323 so we can connect you with a different provider if you’d like and make things right. Thank you for bringing this to our attentio. Your feedback helps us uphold the level of care and compassion that every Pettable client deserves.

Response from Pettable ESANov 5, 2025

Hola Rita, Lamentamos sinceramente la confusión con respecto a los pagos. En Pettable, la evaluación inicial con un profesional licenciado y la carta oficial ESA son dos pasos separados del proceso, y entendemos que esto puede no haber quedado claro desde el principio. Nunca es nuestra intención causar malentendidos o que el proceso se sienta confuso o engañoso. Por favor contáctanos directamente a [email protected] o llámanos al (855) 920-0323 para que podamos revisar tu caso y ayudarte a resolverlo lo antes posible. Queremos asegurarnos de que recibas el apoyo que necesitas y aclarar cualquier duda sobre los costos o tu certificado. Gracias por compartir tu experiencia — tu opinión nos ayuda a mejorar la transparencia de nuestro servicio.

Response from Pettable ESAOct 20, 2025

Hi Chris, Thank you for taking the time to share your feedback about the PSD program. We’re sorry to hear that you felt the course didn’t meet your expectations as that’s never the experience we want for our clients. Our goal with the Psychiatric Service Dog (PSD) training course is to provide a structured, clinician-backed educational resource that helps individuals build a compliant and effective training foundation, along with clear guidance on rights under the ADA and DOT regulations. That said, we completely understand that some of the information may seem familiar or accessible online, and we truly appreciate your perspective. We’re always working to improve the depth and value of our materials based on user feedback like yours. If you’d like, please reach out to us at [email protected] or call (855) 920-0323 so we can review your experience and explore options to make this right for you.

Response from Pettable ESASep 5, 2025

Hi CK, We’re very sorry to hear about your experience, and we want to sincerely apologize that your consultation left you feeling more anxious instead of supported. Every interaction should feel respectful, empathetic, and validating, especially when discussing sensitive matters like mental health and the role of your animals in your care. Regarding the number of animals that can be certified, you are correct that Pettable letters can support up to two ESAs. Our clinicians may ask additional questions to better understand your needs, but that should always be done in a professional and compassionate way. We regret that this wasn’t your experience and we’d like to make it right. Please reach out to us at [email protected] or (855) 920-0323 so we can review your case directly, connect you with another licensed provider, and ensure you get the support you deserve. Thank you for bringing this to our attention. We truly appreciate the chance to improve and to restore your trust in us. Warmly, The Pettable Team

Response from Pettable ESAAug 21, 2025

Hi Caleb, We’re very sorry to hear about your experience and the unexpected subscription charges. While we don’t have control over how payments process once a subscription is active, we take feedback like yours seriously and want to make sure this gets fully reviewed. Please reach out to us directly at [email protected] with your account details so our team can investigate your billing history and confirm next steps. Even if a refund can’t always be issued, we want to ensure your subscription is properly canceled and that you won’t face any further charges. Thank you for sharing your experience, we’ll do everything we can to help make this right.

Response from Pettable ESAAug 12, 2025

Hi Brittany, We’re very sorry to hear about your experience. We understand how upsetting and frustrating it can be to feel unheard during such an important conversation. While our licensed providers make their own independent evaluations based on their professional judgment and the information provided, we recognize that the interaction you described did not leave you feeling respected or valued. We’d like to review your case in detail to ensure everything was handled appropriately and to see what steps we can take to address your concerns. Please reach out to us at [email protected] or call (855) 920-0323 so we can look into this further and discuss possible next steps. Your feedback matters, and we want to make sure you feel your concerns are taken seriously.