Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
pettable.com
Website
pettable.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 78% of reviews.
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Most recent review: October 2026.
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$50 hidden fee for "forms package", but otherwise good experience and accepted by housing provider.
Response from Pettable ESAMay 8, 2025
Thank you for your feedback, Evan.
We're glad to hear your housing provider accepted the ESA letter and that your overall experience was positive. We understand that additional fees, like the $50 for the forms package, can be unexpected, and we appreciate you pointing that out. We strive to make our pricing as transparent as possible and are always working to improve how we present that information upfront.
Thank you for choosing Pettable!
RY
Ross Y.
Pettable great! Therapist not so much...
Pettable has been great about responding to questions I had about the process and I greatly appreciate the detailed timely responses I received. The experience with my first therapist call was a little off putting however. It was very dry and really just a Q&A session that mentioned nothing about how having an emotional support animal would serve me. Just generic questions about my mental health. I wasn't expecting a full on therapy session but this felt very cold and left me wondering how what I shared would be processed into a letter.
Response from Pettable ESAApr 30, 2025
Hi Ross,
Thank you for taking the time to share your feedback with us and we truly appreciate it. I’m so glad to hear that our support team was able to answer your questions clearly and in a timely manner. Providing responsive and helpful service is something we pride ourselves on, and we’re happy to know that part of your experience met expectations.
That said, I’m really sorry to hear that your call with the therapist didn’t feel as warm or personalized as you hoped. We aim for all our licensed professionals to conduct evaluations with empathy and a clear connection to how an Emotional Support Animal can support your specific needs.
Please know that your feedback has been noted and will be shared with our clinical leadership team so we can continue to improve the client experience. If you’d like, we’d be happy to schedule a follow-up conversation with another therapist to help provide further clarity and reassurance about how your assessment was evaluated and how the ESA recommendation was made.
You deserve to feel supported and confident throughout the process, and we’d love the chance to make that right. Please don’t hesitate to reach out to us directly at [email protected] or call us so we can assist you further.
JA
James
Good but unexpected extra charge for petscreening.com
Good but unexpected extra $50 charge for petscreening.com
Response from Pettable ESAApr 9, 2025
Hi James,
We're sorry to hear about your concerns regarding the extra $50 charge for petscreening.com. We understand that unexpected fees can be frustrating, and we appreciate you taking the time to share your feedback. Our goal is always to be as transparent as possible about all charges. If there was any confusion, we'd be more than happy to review your account and provide clarification on this fee.
Thank you for trusting Pettable for your ESA needs, and please don't hesitate to reach out to our customer service team so we can help resolve this matter to your satisfaction.
KF
Kim F.
My ESA letter got me approved immediately!
My ESA Letter got me approved for my cat to live in my new apartment as an ESA. I'm beyond ecstatic because Penny is my baby, and means the world to me. We are looking forward to a fresh start together in our new apartment. Thanks to Pettable.
The therapist was kind and supportive. She approved us immediately and she composed letter and additional forms timely (I requested and paid for express service)
The only problems that happened is with mixup with my profile & personal information. When I used your website to register & request express service, my invoice was incorrect, It did not have the sign up discount and did not include the additional forms option that I selected on the website and needed desperately in order to get my apartment. I notified customer support of all that.
Also, my phone number was also incorrect. And I had to change it myself on my account profile.
During my phone appointment, the therapist had the wrong intake forms for my appointment. I don't know how that snafu happened, But I had to correct her about my name, my cat's name and breed, & additional personal details that were on my registration. The therapist made the changes and was wonderful to speak to.
Even though I had issues, customer service was great though. They took care of these problems as they arose. And I am satisfied with their responses and the quickness with which they helped me because I needed the ESA Letter and paperwork asap. So I appreciated their fast and diligent efforts overall. I would recommend Pettable as a service to friends and family but I would recommend making changes to your website so that problems like this don't happen.
4 star experience!
Response from Pettable ESAMar 31, 2025
Hi KIm,
Thank you for taking the time to share your experience with us. We’re so glad to hear that your ESA letter helped you get your beloved Penny approved to live in your new apartment! A fresh start with your emotional support animal is such an exciting and meaningful step, and we’re honored to have played a part in making that possible for you.
We truly appreciate your kind words about our therapist and customer service team. It's great to hear that they were able to assist you quickly and that your therapist was kind, supportive, and efficient in getting your documents completed in a timely manner. We understand how important it is to have everything processed smoothly especially when working with tight deadlines.
That said, we sincerely apologize for the mix-up with your personal information, invoice, and intake forms. We completely understand how frustrating those issues must have been, and we truly appreciate your patience and willingness to work with us as we corrected them. Your feedback is invaluable, and we will certainly pass along your suggestions about improving the website experience to prevent similar issues from occurring in the future.
We’re grateful for your recommendation, and we hope you and Penny enjoy your new home together! If you ever need further assistance or a renewal in the future, we’d be happy to help.
Thank you again for choosing Pettable! 💙
KS
Kswirl
Service was helpful but i got a difficult therapist
This service is super helpful and renewal is easy. The only problem I have is with one therapist that I got, who was super difficult to work with. The first time around my landlord wanted a physical signature and she refused multiple times to just sign it and xerox it over. The second time which was for the renewal letter my husband had answered my phone and she would not say who she was or why she was calling. I now have to redo everything because she was so difficult and unwilling to accommodate me.
Response from Pettable ESAMar 28, 2025
Hi Kswirl,
Thank you for sharing your experience with us. We’re so glad you found our service helpful and that the renewal process has generally been easy. However, we sincerely regret that your interaction with one of our therapists was not as smooth as it should have been.
We understand how frustrating it must have been to face difficulties with the signature request and communication during the renewal process. While our therapists must adhere to certain legal and ethical guidelines, we always strive to provide a compassionate and accommodating experience. Your feedback is valuable, and we would love the opportunity to make this right for you.
Please reach out to our support team, and we will do our best to find a solution that meets your needs. Your satisfaction is important to us, and we appreciate the chance to improve your experience.
JB
James Budniakiewicz B.
It was quick and Dr Jo was punctual and…
It was quick and Dr Jo was punctual and easy to talk with
Response from Pettable ESAMar 19, 2025
Hi James,
Thank you for your feedback! We're glad to hear that your experience was quick and that Dr. Jo was punctual and easy to talk with. We strive to make the ESA process as smooth and efficient as possible while ensuring you feel comfortable and supported.
If there's anything we can do to improve your experience even further, please don't hesitate to let us know.
We appreciate you trusting Pettable with your ESA needs and are always here to help!
AS
Ashley
Pretty Good Experience Overall
Pettable is very easy to use and incredibly fast. The only feedback I have is that as someone going through the process for two pets, it would have been nice to have a question in the intake paperwork asking why you need an ESA letter for each pet and how the two pets differ in the ways that they help you. This would have prepared me better for my appointment. I was able to answer this okay with my clinician over the phone but was not expecting it and felt a bit put on the spot. Paying for the service would not have been worth it for me if I had not been able to respond properly to the question and had only been only able to get paperwork for one of my pets. The clinician I was paired with was also a bit cold and indifferent over the call. Those minor notes aside, the process was fairly smooth.
Response from Pettable ESAFeb 10, 2025
Hi Ashley,
Thank you for sharing your detailed feedback with us. We're glad to hear that you found our platform easy to use and incredibly fast. At Pettable, we aim to provide a smooth experience from start to finish, and we truly appreciate your honest insights regarding your recent appointment.
We understand that going through the process for two pets presents unique challenges. Your suggestion to include a specific question in the intake paperwork to address the reasons for needing an ESA letter for each pet is very valuable. We apologize for any discomfort you experienced during your call when you felt put on the spot. We take your feedback seriously and will review our intake process to ensure it better prepares clients for their appointments in the future.
We're also sorry to learn that you felt the clinician came across as cold and indifferent during your call. Our goal is to provide compassionate and supportive service, and we regret that this was not reflected in your experience. Please know that we are continually working on improving our service, and your comments will be used to help us do better.
Thank you again for your thoughtful feedback and for choosing Pettable. We truly appreciate your trust in us, and we're here to support you every step of the way.
MC
Melissa C.
The application process was simple and…
The application process was simple and after a bit of a tough initial introduction, the appointment with the therapist went smoothly.
Response from Pettable ESAJan 30, 2025
Hi Melissa,
Thank you for your feedback! We're happy to hear that the application process was simple and that your appointment with the therapist ultimately went smoothly. We appreciate your patience through the initial introduction and are glad everything worked out in the end.
If you ever need any further assistance, we're here to help. Thanks for trusting Pettable!
