Pettable ESAReviews of pettable.com

Response from Pettable ESAMar 12, 2026

Hi Madeline, We’re truly sorry to hear about your experience and the stress you were under while preparing for your move. We can only imagine how difficult this period has been for you, and we regret that the process felt frustrating and time-sensitive. ESA evaluations must follow clinical guidelines and legal requirements, and letters can only be issued when a licensed provider determines that a patient qualifies. While not every evaluation results in approval, we understand how disappointing that outcome can feel especially when you were expecting a faster resolution. We also apologize for the communication delays you experienced. Timely updates and clear explanations are important, particularly for urgent requests, and your feedback will be shared with our team so we can improve responsiveness and transparency. If you would like us to review your case or provide further clarification regarding your evaluation, our support team would be glad to help at [email protected] or (855) 920-0323.

Response from Pettable ESAMar 10, 2026

Hi Cinthia, We’re truly sorry to hear about your experience and understand how frustrating it must have been to wait for an appointment that did not proceed as expected. We also recognize how important language accessibility is when seeking support, and we apologize for any inconvenience caused. Your feedback is important to us, and we would appreciate the opportunity to look into what happened and improve your experience. Please reach out to our support team at [email protected] or (855) 920-0323 so we can assist you further.

Response from Pettable ESAFeb 24, 2026

Hi Laura, We’re very sorry for the repeated rescheduling of your appointments and the frustration it caused, especially after you took time off work. That is absolutely not the level of service we strive to provide, and we sincerely apologize for the inconvenience and stress this caused. We’re glad you requested a refund, and we want to ensure it’s handled promptly. If you have any questions or need further assistance with your refund, please reach out directly to [email protected] or call (855) 920-0323, and our team will make this a priority. Thank you for bringing this to our attention your feedback helps us improve our scheduling and communication processes. Sincerely, The Pettable Team

Response from Pettable ESAFeb 5, 2026

Hi KIT, We’re very concerned to hear about this situation and want to address it immediately. Pettable does not take unauthorized payments, and we take any report of unexpected charges very seriously. Please reach out to us as soon as possible at [[email protected]](mailto:[email protected]) or (855) 920-0323 so we can review your account, verify the charge, and help resolve this matter promptly. We want to make sure everything is clarified and any issues are corrected.

Response from Pettable ESAJan 29, 2026

Hi Ethan, Thank you for taking the time to share your experience. We’re truly sorry for the frustration caused by the initial lack of response from your first therapist and for the confusion around pricing and add-on services. That’s not the experience we want anyone to have, especially after choosing one of our more comprehensive packages. We understand how disappointing it can feel when expectations around included services and timelines such as additional forms or promotional gift cards aren’t met clearly or promptly. Your feedback regarding transparency and follow-through is important, and we’ll be sharing this with our team so we can improve both communication and delivery moving forward. We’d appreciate the opportunity to review your account, look into the status of the gift card, and address any remaining concerns. Please reach out to us directly at [email protected] or call (855) 920-0323, and our support team will be happy to assist you.

Response from Pettable ESAJan 20, 2026

Hi Trisa, We’re very sorry to hear that you haven’t received your letter/certificate yet, especially after completing the payment and answering all required questions. We understand how frustrating this can be, and this is not the experience we want for our clients. Please reach out to us directly at [email protected] or call (855) 920-0323, and our team will look into your account right away to ensure your certificate is delivered as soon as possible. Thank you for bringing this to our attention.

Response from Pettable ESAJan 8, 2026

Hi Amber, We’re very sorry to hear about your experience and understand how distressing this situation must have been. What you described is concerning, and we take allegations of coercive or unprofessional conduct extremely seriously. That is not the experience we want any client to have, especially after they have completed the process in good faith. To clarify, any additional follow-up requirements should always be disclosed transparently and communicated respectfully, and clients should never feel pressured or threatened. We regret that this situation caused you stress and negatively impacted your housing accommodation. We would appreciate the opportunity to review your case in detail and address what occurred. Please contact us directly at [email protected] or (855) 920-0323 so our team can look into this matter promptly and work toward a resolution. Thank you for bringing this to our attention.

Response from Pettable ESADec 18, 2025

Hi Bongo, We’re very sorry to hear about your experience and how the consultation made you feel. Being listened to and treated with respect is essential, and we apologize that this wasn’t your experience. We understand how upsetting and frustrating this must have been, and we take concerns like this very seriously. We’d like the opportunity to review your case and assist with your refund request as soon as possible. Please contact our support team directly at [email protected] or (855) 920-0323, and we’ll make sure this is addressed promptly. Thank you for bringing this to our attention.