Pettable ESAReviews of pettable.com

This is a scam. I have a (real) therapist and a psychiatrist but apparently these ESA letter writing lobbyists got a law passed where you have to have a special license (beyond your medical license or LCSW, etc.) to write an ESA letter. This means (if your doc/therapist doesn't have this bonkers extra license) instead of clients paying their real medical professionals their $10 - $20 co-pay for the ESA letter, they are forced to go to some letter mill (like Pettable) and pay in excess of $100 to spend 10- 15 minutes on the phone with some stranger telling them whatever they need to hear to get an ESA letter. (To her credit, the letter writer assigned to me was a nice stranger. And yes, she is a licensed therapist but she was not *my* therapist.) But yeah, you'll get a letter whether you actually clinically need one or not because that's what you're paying for. That doesn't make it ethical, but hey, America, capitalism, blah, blah - amirite? Oh - Pettable sent me an email asking me to leave this review, otherwise I wouldn't have bothered. Really kids, you strong arm me into using your letter mill by pushing out the real professionals and expect a positive review? Nahhhhh

HORRIBLE!! I DIDNT GET THE HELP YOU GUYS ADVERTISED!. I NEVER RECEIVED A FOLLOW UP PHONE CALL OR ANYTHING!

I feel like this service is best for landlords or leasing offices who glance at documents versus reading them in full. After making the payment and receiving my letter it was denied by my leasing office immediately because the therapist claimed they had no prior relationship to me outside of writing the letter (even thought that was not necessary to put). There was so much back and forth between Pettable and the therapist to where I simply gave up because it was too overwhelming. The process for a refund is even worse. They plaster the exact phrase "If your ESA Letter is not approved, we'll refund 100% of your payment." This is a blanket statement. You would have to file a complaint through the HUD. Then "an exception is made at our sole discretion outside this window for extenuating circumstances, up to a $30 cancellation fee will apply." I simply gave up. I gave all responses from my leasing off directly to both the therapist and Pettable, and they dismissed trying to help the process of securing the letter. Instead, I lost $179. Days later I found a therapist, told them the story and they wrote me a letter that was ACTUALLY APPROVED for $35. It was a lot easier (and less stressful) to Google a random therapist to do this for you.

Had an appointment with Rochelle Smith. She called and without any pleasantries, went right into “concerns” about what I wrote about my English Mastiff. He’s a gentle giant and very shy. He my emotional support at home and I have a 2nd dog I take out in public. Because Henry is strong and will try to hide behind me if a stranger approaches. She said she can’t certify him at all because he may bite someone. I said he’s never done that and is the sweetest dog. She said any dog cornered can bite. Then I said how can she certify any dog then? Making assumptions about my dog. This is an ESA. He helps me sleep and he’s so gentle I can use him as a pillow. I asked for a refund and she didn’t apologize, say anything nice, no personality what so ever. Terrible.

Wish I read up on reviews. So I asked for a refund because I basically got screwed over due to misinformation about California. Even though I said I would be moving to Nevada soon. They tell me I should be fine because it works in all states after I get it. But now I am hearing I’m waiting 30 days to at least get the process done. And then when I asked to get a refund they tell me there has been only one time they have even given refunds so they rather me to wait to get a place and then to have me qualify for a Nevada one. How am I suppose to get housing if I’m waiting for this dam letter for my dog. Scam and useless. Wish I didn’t look up online to see what was the most reputable ESA certification because I got screwed.

If there's an iota of a chance that you might not need their services because you are able to secure a residence without an ESA letter, don't go through the process of signing up with Pettable. Their personnel put me through hell for a partial refund, and wouldn't honor their request to refund my payment (minus a $30 administrative fee), until I threatened legal action and filed a complaint with the Better Business Bureau.