Pettable ESAReviews of pettable.com

This was the most invalidating experience I think I’ve ever had. I have professionally diagnosed autism and upon talking to me for roughly 10 seconds the pettable doctor decided to tell me that he did not think I actually had autism and then decided to grill me on my diagnosis and ask why I was not in therapy at the moment. As if therapy is something that everyone has access to and can afford or wait the incredibly long wait times to see one. If I could give this zero stars I would because he made me cry and told me that I didn’t have autism even though I have a professional letter from a certified psychiatrist that ran a test saying that I do. In the text saying I did not qualify for the letter, the doctor included that he believed I did not have a mental health disorder. Awful service.

My therapist never called

My leasing management did not accept the letter I received. I needed detailed information on how each pet contributed to my mental health. I paid an extra $30 and asked the doctor to send me an updated letter and was told I would get it by the end of the day but it has been 6 days with no response on her part.

Don't do it refund is a lie. My landlord wasn't convinced that the letter they sent was legit so I had to pay additional fee (total $180) in hopes the therapist would call and talk to them, but instead she wrote a half-assed threat via email. This ruined my relationship with my landlord and this whole process was one of the worst experiences I had. I wish I never went through this. And when I asked for a refund since my landlord refused to proceed, Pettable said I won't get a refund unless I file a HUD complaint. Sounds like a scam. And I can't leave a review on their website, sketchy.

I was under the impression that everything would be squared away for my new landlord. Why did I pay so much money, only to have Kya Miller talk to me like a dog and tell me I owe more money. For what?? I was told I had to fill out a form, and then she had attitude with me when I had questions. Turns out there is no form I have to fill out, and I just owe more money instead. I cannot express how much stress and anxiety this entire process has brought on when I have had 4 houses taken from me all due to a process that takes too long. No one explained to me how this all should work, and instead of being helpful, Kya was condescending and disrespectful. Mind you, my original evaluation call was scheduled for 8:45 pm one day, and she called me already irritated that I was unable to do the appointment 3 hours before that. Why else would I schedule the appointment for that time if I could do earlier?? Her customer service was appalling, coming from someone who actually works in customer service. How can you not explain anything, and then get so frustrated and rude when it confuses the life out of me. I will never use this company again. I want my money back.

So while I did receive my letter for ESA successfully, the process and costs were misleading. I paid one price for the service ($149 for the service plus $50 for expediting totaling $199). The site makes it seem like that is it. Not so fast. Because the verification process requires verification and authentication an ROI authorization form is needed and in order to submit that and have it completed, I am required to pay another fee ($50). Why on earth would that not be included in the fee I paid originally. Like I said Nickle and Diming. Bad customer experience and I cannot and will not refer anyone to Pettable for that reason. Because I needed the verification completed urgently due to a health related relocation I had no choice but to pay it. More or less a gun held to my head. Pettable needs to think about this. Or make the ROI auth part of the initial process so it is inclusive. I plan on reaching out to support on this and the BBB

its a scam avoid this website

I was told that you all would provide communication to my landlord about my requesting an ESA. I was under the impression you all would do a form letter and have me send it off to them instead y’all do nothing and tell me to deal with it what the hell did I pay you for I could’ve got my own psychiatrist for a cheaper rate than what you all charge me