Pettable ESAReviews of pettable.com

Response from Pettable ESAAug 29, 2025

Hi Kelsey, We’re so happy to hear that the process was smooth and straightforward for you! It’s wonderful that your phone call was efficient and that you received your letter quickly, allowing both your dog and cat to be welcomed into your new community. We’re especially glad you found the letter thorough and informative. Understanding ESA laws can feel overwhelming, and it’s great to know that the documentation provided clarity and peace of mind. Your recommendation means a lot to us, and we’ll be here to support you again in the future if needed. Thank you for trusting Pettable with your ESA needs!

Response from Pettable ESAAug 25, 2025

Hi Seth, Thank you for sharing such thoughtful feedback! We’re so glad to hear that our team was able to support you quickly and professionally, especially when you were in a time crunch. It’s wonderful to know your clinician made the process feel easy and comfortable and that you had everything you needed without hassle. We also really appreciate your honest notes on pricing and subscriptions. Transparency is important to us, and feedback like yours helps us continue improving our services to make sure they provide the most value for everyone’s unique situation. Thanks again for choosing Pettable and please give your pet some extra love from us! 💙🐾

Response from Pettable ESAAug 21, 2025

Hi Brian, Thank you for sharing your experience with us. We’re glad to hear that overall your process went well, but we’re truly sorry for the confusion you experienced with the appointment links. We understand how frustrating it can be to receive multiple links and then forget which one to use especially when you’re already focused on preparing for an important appointment. Your feedback is very valuable, and we’ll share it with our team to look at ways to simplify and streamline the process. Ideally, we want communication to be clear and consistent so there’s no added stress when meeting with your provider. We appreciate you pointing this out and giving us the opportunity to improve. Most importantly, we’re happy that despite the hiccup, you had a good overall experience with your provider. Thank you for trusting Pettable with your ESA needs.

Response from Pettable ESAJul 30, 2025

Hi Danielle, Thank you so much for taking the time to share your experience! We truly appreciate your honesty and the thoughtful feedback! We're so glad to hear that your overall experience with Pettable and your therapist has been amazing. It’s wonderful to know that she made you feel supported, was thorough in addressing your needs, and even went the extra mile to advocate for you directly with your landlord. That level of compassion and professionalism is exactly what we strive for in every interaction. We do, however, want to sincerely apologize for the frustration you experienced while trying to cancel the $14.99 monthly subscription add-on. Your feedback is incredibly valuable and we understand how discouraging it must have been to reach out multiple times before the issue was finally resolved. While we’re glad we were ultimately able to refund the last charge and stop any further billing, we recognize this part of your journey could have been smoother, and we're actively working on improving that cancellation process to make it more straightforward and responsive for everyone. Your recommendation means the world to us, and we’re honored to have earned your trust and continued support. We're so happy to know you'll be renewing your ESA letter with us in the future. We look forward to being there for you again when the time comes. Once again, thank you for choosing Pettable!

Response from Pettable ESAJul 30, 2025

Hi Parker, Thank you for sharing your experience with us! We're glad to hear that you were able to get your ESA letter submitted and that you found our staff and counselor kind and professional as that’s exactly the level of care and support we aim to provide. We understand that timing can be important, and while we strive to deliver all documents as quickly as possible, we’re sorry to hear that the process didn’t move as swiftly as you had hoped. Your feedback helps us continue to improve our services and ensure a smoother experience for all of our clients. If there’s anything more we can do for you or if you have questions in the future, please don’t hesitate to reach out. We’re always happy to help. Thank you for trusting Pettable with your ESA needs!

Response from Pettable ESAJun 12, 2025

Hi Rebecca, Thank you so much for your feedback and for the 4-star rating — we're really glad to hear you had a positive experience overall! That said, we completely understand your concern about the wait time. While most of our letters are typically delivered within 24–72 hours after approval, we sincerely apologize if your case took much longer than expected. That’s not the standard we aim for, and we appreciate your patience. We’re continuously working to improve our turnaround times, and your input helps us do just that. If there's anything else we can do for you, please don't hesitate to reach out.

Response from Pettable ESAMay 19, 2025

Hi HK, Thank you for sharing your feedback with us. We’re glad to hear you appreciated the included services with Pettable, though we’re sorry to hear that the approval process took longer than expected and that there was some confusion regarding additional payment. To help resolve this, we encourage you to reach out directly to our Customer Support Team so they can look into your case in detail and clarify any concerns. They’re here to help and ensure everything is handled appropriately. Please don’t hesitate to contact them at [email protected] or through our website chat. Thank you.

Response from Pettable ESAMay 13, 2025

Hi Sondra, Thank you so much for your kind feedback! We're so glad to hear that you had a friendly, kind, and knowledgeable experience with our team. It means a lot to know you'd recommend us. We’re always here to support you and your emotional support animal. If you ever need assistance in the future, don’t hesitate to reach out! 🐾