Pettable ESAReviews of pettable.com

Response from Pettable ESAMay 6, 2026

Hi there, Thank you for sharing your experience, and we’re truly sorry for the frustration you encountered during checkout. We also want to sincerely thank you for your service. We want to clarify that Pettable does offer one-time ESA evaluation and letter options; however, some pages may also display optional add-ons or subscription-based services depending on the package view or promotions shown at the time. These should never be required to complete a basic evaluation, and we’re sorry if the checkout experience made it feel otherwise or appeared restricted or unclear. We take feedback like this seriously, especially regarding pricing transparency and accessibility for veterans. Your comments will be shared with our team so we can improve how options are presented and ensure clearer, more respectful communication of what is required versus optional. If you’re open to it, we’d appreciate the opportunity to review what happened on your end and help clarify or resolve any concerns. Please reach out to us at [email protected] or (855) 920-0323 so we can assist you directly. Thank you again for your feedback.

Response from Pettable ESAApr 14, 2026

Hi Ольга, Thank you for sharing your experience. We’re very sorry to hear that your consultation felt impersonal and that you didn’t feel fully supported during such an important moment. That’s not the experience we want for anyone, especially when discussing sensitive topics, and we sincerely apologize that you felt unheard. We also regret the delay at the start of your appointment and the lack of follow-up communication afterward. Clear, timely, and compassionate support is essential, and your feedback highlights areas where we need to do better. We understand your decision to request a refund and would appreciate the opportunity to review your case and assist you further. Please reach out to our support team at [email protected] (855) 920-0323 so we can ensure your concerns are addressed promptly. Thank you for bringing this to our attention.

Response from Pettable ESAApr 10, 2026

Hi Ormmy, We’re truly sorry to hear about your experience and the distress it caused you. What you described is very concerning, and it does not reflect the level of empathy, professionalism, or respect we expect from our providers. Every client deserves to feel heard, respected, and supported especially during conversations about their mental health. We also take concerns regarding potential bias or dismissive behavior extremely seriously. This is not acceptable, and your feedback will be escalated for immediate review. We would appreciate the opportunity to look into your case in detail and address what occurred. Please reach out to us directly at [email protected] (855) 920-0323 so we can investigate further and work toward a resolution. Thank you for bringing this to our attention.

Response from Pettable ESAMar 25, 2026

Hi Elaine, We’re truly sorry to hear about your experience and understand how important your ESA letters are for you and your dogs. We know how stressful it can feel when you’re waiting for something so important, and we sincerely apologize for the worry this has caused. Sometimes letters may be delayed due to processing timelines or pending clinical reviews, but we want to make sure your case is looked into as quickly as possible. Please reach out to our support team at [email protected] with your account details so we can check your status and provide a clear update right away.

Response from Pettable ESAMar 24, 2026

Hi Catherine, We’re very sorry for the frustration you experienced and understand how important it is for your documentation to be accurate and easy to update. Mistakes like a misspelled name can understandably cause stress, and we apologize for the inconvenience this created. We also regret any confusion regarding communication channels and subscription management. Your feedback is valuable, and we are actively working to improve platform clarity and responsiveness so situations like this are handled more smoothly. We would appreciate the opportunity to make this right. Please contact our support team at [email protected] with your account details so we can ensure your documentation is corrected promptly and assist with any subscription concerns.

Response from Pettable ESAMar 24, 2026

Hi Marc, We’re very sorry for the frustration this situation caused. We understand how upsetting it can feel to have an appointment canceled, especially after you had already completed your forms and made your payment. Appointment preparation requirements are in place to ensure clinicians can provide timely and effective care, but we sincerely apologize if the process or deadlines were not clearly communicated. Your experience is not the one we want for our clients. We would appreciate the opportunity to review your case and see how we can help. Please contact our support team at [email protected] with your account details so we can look into your refund request and work toward a fair resolution.

Response from Pettable ESAMar 17, 2026

Hi Patrick, Thank you for sharing your experience. We’re very sorry to hear about the frustration and discomfort you encountered during your appointment. Respectful, professional communication is essential in every interaction, and it’s concerning to hear that your experience did not reflect that standard. We also sincerely apologize for the documentation error involving your pronouns. We understand how important accuracy and respect for personal identity are, and we’re glad the correction was made promptly once you notified us. Your feedback helps us reinforce the importance of careful review and respectful communication with all clients. Please know that your concerns are being taken seriously and will be shared with the appropriate team for review. If there is anything further you would like us to look into, our support team would be happy to assist you directly at [email protected] or (855) 920-0323.

Response from Pettable ESAMar 17, 2026

Hi Maria, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and stress this situation has caused you. We understand how important timely documentation is, especially when housing accommodations are involved, and we regret that the process felt difficult and unresolved. We also understand how concerning it can feel when there are unexpected steps or fees related to documentation requests. Requirements from landlords and third-party verification forms can sometimes involve additional administrative steps, but this should always be communicated clearly and handled as smoothly as possible. Your experience does not reflect the level of coordination and support we aim to provide. Please know that your feedback is being taken seriously and will be shared with the appropriate team for review. If you still need assistance, we encourage you to contact our support team directly so they can look into your case details and help facilitate the required documentation with your leasing office as quickly as possible. You can reach support at [email protected] or (855) 920-0323.