Pettable ESAReviews of pettable.com

The process of filling out the form was pretty simple, just answered a bunch of questions very straight forward. Then, I picked the time for the tele-appointment, went to grab my wallet, came back and typed my card info. When I clicked "pay", it shows a message saying the time I picked for the appointment was no longer available, and to pick a different time. But my Card was already charged the $150. So, now I am not picking another appointment time because I need to introduce my card again and pay again!! I am contacting their support but they are closed now. I need my money back or an appointment whatever works since I am being charged for nothing at this point.

1. I appreciated the ease of scheduling and completing the consult 2. The therapist was previously very responsive. However, this time, he was not responsive at all. I wasn’t trying to rush him, I simply wanted updates since the landlord was pressing for it sooner rather than later. He practically ignored my messages. My biggest complaint was the unresponsiveness and lack of communication. I even got my letter later than promised of 48 hours. I had to call customer service for this to be resolved.

It was quick and simple process to receive the ESA letter. However, after being charged for the package, they don’t tell you there is an additional $50 charge if the place you are moving to has a screening company, and requests verification. My specialist also gave me anxiety while I was on the phone call consultation with her because of her tone during the call, and made it clear she was going down a checklist of questions to ask after I didn’t answer them correctly. She was unempathetic through the call. After reaching out to support, they did apply a $10 discount, and I was glad for their help. I am happy that I am able to have my pets as ESA animals, but am disappointed with the consultation and the last minute after charge for just a verification email.

Did not know about the cancellation fee. When you try to reschedule an appt you have to talk with the therapist. My therapist didn’t reach out to me until the morning of when my consult was scheduled for so I was charged a $30 cancellation fee.

Apparently i need a follow up! I was needing this now...not 30 days from 1st phone meeting.

I registered my dog as an ESA through Pettable. The process was long and expensive. The therapist was chosen for me, which made me uncomfortable. The call with the therapist was extremely short, which I did like. I was already uncomfortable having the appointment with a complete stranger. I was told by them it'd be up to 4 buisness days before I got my paperwork. I sent my therapist a reminder by text because I began to feel forgotten as a service I paid $150 to receive had still not been completed. When I received the ESA letter and submitted it to my leasing office for review, the therapist informed me that it would be another $50 for them to verify the work. That's what really brought down this entire experience. I paid $50 for a generic copy and paste statement that didn't even have the decency to include my name, specify the number of animals prescribed to me, or any personalized detail worth paying that much. You mean to tell me you're willing to write a statement saying I need this animal for my mental health but you're not willing to send that copy and paste message before receiving more money? What am I supposed to do with that? The fact a company enables therapists to prey upon the wallets of people in need is disgusting. It directly undermines my emotional support needs and triggered two episodes. Ultimately, get a statement from a local therapist or social worker you trust.

I was so excited when I found pettable as I've been struggling to find a home that allows my esa pup's breed. The lady who did my consultation was being quite short and rude with me as if it were an inconvenience speaking to me at all. I did receive the housing letter and it did allow me to find a home but it expires after a year and I was not aware of this. I didn't see that on the website nor did the woman who did my consultation tell me. So once my lease is up in a year I will have to start the $200 process again for another letter so my esa can live with me.

What isn't as explicitly stated up-front is that they intentionally date their documents to expire after one year, so you need to pay again to renew them. Additionally, most apartments, like mine, require a specific form to be filled out, which they will not do for free- it is an additional fee that isn't terribly cheap and they were not up-front about this either. I had problems getting the professional contractor they used to actually fill the form out completely. Every time I sent it back asking for her to complete some bit of information, she either claimed it was my job to fill out (stuff like her information) or that she was too busy and wasn't paid well enough to be bothered to complete the form properly and that I needed to pay again to have the forms actually completed correctly. Eventually I pushed back enough to get the form I needed filled out adequately.