Pettable ESAReviews of pettable.com

Response from Pettable ESAJun 17, 2026

Hi EmmaLee, We’re sorry to hear that your experience with Pettable was so disappointing. We understand how frustrating it must have been to feel dissatisfied with your consultation and the refund outcome, especially when the interaction itself contributed to your decision to cancel. At Pettable, we strive to ensure that all clients are treated with professionalism, respect, and empathy throughout the evaluation process. We regret that your experience did not reflect those standards and that you felt uncomfortable during your consultation. We also understand your concerns regarding the partial refund and appreciate you sharing your feedback. Comments like yours help us identify areas where we can improve both our service and client experience. If you would like us to review your case further, please contact us at [email protected] or (855) 920-0323. We would be happy to look into your concerns and provide any clarification we can. Thank you for sharing your experience. Warm regards, The Pettable Team

Response from Pettable ESAJun 9, 2026

Hi Braxton, We’re very sorry to hear about your experience and the way the interaction made you feel. Conversations regarding mental health and emotional support needs should always be handled with empathy, professionalism, and respect, and we regret that your consultation felt dismissive and abrupt from the start. We understand how important your dog is to your wellbeing, especially after having that support for many years, and we recognize how frustrating and upsetting it must have been to feel shut down before fully explaining your situation. While ESA determinations must be based on a licensed clinician’s independent professional assessment, every client still deserves to feel heard and treated compassionately throughout the process. Your feedback is important and will be shared with the appropriate team for review. We would also appreciate the opportunity to look further into your experience and address your concerns directly. Please contact us at [email protected] or (855) 920-0323 so we can assist you further. Thank you for bringing this to our attention. Warm regards, The Pettable Team

Response from Pettable ESAJun 2, 2026

Hi Gracie, Thank you for taking the time to share your experience. We’re truly sorry to hear that the consultation left you feeling judged and unheard, especially when you entered the process already feeling vulnerable and nervous. Conversations surrounding mental health should always be approached with empathy, patience, and compassion, and we regret that this was not your experience. We understand that not everyone is comfortable identifying their struggles using certain labels, and you should still have felt supported and given the opportunity to fully explain your experiences and the emotional support your dog provides. We also recognize that barriers to treatment, including affordability and access to care, are very real challenges for many people. While ESA determinations must be based on a clinician’s independent professional assessment, the evaluation process itself should never leave someone feeling dismissed or invalidated. Your feedback is important and will be shared with our team as we continue working to improve the quality and sensitivity of client interactions. We would appreciate the opportunity to review your case further and address your concerns directly. Please feel free to contact us at [email protected] or (855) 920-0323 so we can assist you further. Thank you again for sharing your feedback. Warm regards, The Pettable Team

Response from Pettable ESAJun 2, 2026

Hi JC, We’re truly sorry to hear about your experience and the way the consultation left you feeling dismissed and unsupported. Reaching out for mental health support can already feel incredibly vulnerable, and we deeply regret that the interaction did not provide the empathy, professionalism, and care you deserved. What you described does not reflect the experience we aim to provide at Pettable. Clients should feel heard, respected, and given the opportunity to openly discuss their concerns without feeling rushed or judged. We understand how upsetting it must have been to leave the appointment feeling worse instead of supported. Your feedback is being taken seriously and will be shared with the appropriate team for review. We are committed to improving the quality and sensitivity of our client experience and appreciate you bringing this to our attention. We would appreciate the opportunity to look into your case further and address your concerns directly. Please contact us at [email protected] or (855) 920-0323 so we can assist you further. Thank you for sharing your experience with us. Warm regards, The Pettable Team

Response from Pettable ESAMay 27, 2026

Hi Katherine, We’re truly sorry to hear about your experience and how uncomfortable and frustrating this process felt for you. We understand how difficult it can be to discuss personal trauma, and we regret that the communication and follow-up did not meet the level of clarity, timeliness, and care you were expecting. We also apologize for the confusion regarding your appointment cancellation and the delay in receiving an update on your evaluation outcome. That kind of inconsistency is not the experience we aim to provide, and we understand how upsetting it must have been given the expectations you were originally given. While ESA determinations must always be based on a clinician’s independent professional assessment, the process itself should still feel respectful, supportive, and clearly communicated throughout. Your feedback will be shared with our team for review so we can improve both communication and the overall experience. If you would like us to look into your case further, please contact us at [email protected] or (855) 920-0323, and we’ll be happy to assist you directly. Thank you for sharing your experience with us. Warm regards, The Pettable Team

Response from Pettable ESAMay 27, 2026

Hi Alex, We’re very sorry to hear about your experience and understand how frustrating this must have been, especially after paying for expedited service and expecting a timely response. We also regret that your consultation felt rushed and that you were left without clear communication regarding the outcome. That is not the experience we want for our clients. While ESA determinations must always be based on a licensed provider’s independent clinical judgment, we understand how upsetting it can feel when the process does not meet expectations for clarity, communication, or timing. Your feedback regarding the 24-hour turnaround service, communication after evaluation, and follow-up support is important and will be shared with our team for review. We would appreciate the opportunity to look into your case further and clarify what occurred. Please contact us at [email protected] or (855) 920-0323, and our team will be happy to assist you directly. Thank you for sharing your experience. Warm regards, The Pettable Team

Response from Pettable ESAMay 20, 2026

Hi Anna, We’re very sorry to hear about your experience and understand why this interaction left you feeling upset and unsupported. Conversations regarding mental health should always be handled with care, empathy, and professionalism, and we regret that this was not your experience. While ESA recommendations must be based on a clinician’s independent professional evaluation, we take concerns about dismissive communication and perceived bias very seriously. Pregnancy and mental health concerns are deeply personal matters, and you should have felt heard and respected throughout the process. We would appreciate the opportunity to review your case further and address your concerns directly. Please contact our support team at [email protected] or (855) 920-0323 so we can investigate this matter thoroughly. Thank you for bringing this to our attention.

Response from Pettable ESAMay 19, 2026

Hi Monica, We’re very sorry to hear about your experience and understand how frustrating it must be to pay for a service and not receive your scheduled call. That is not the experience we want for our clients, and we sincerely apologize for the inconvenience this caused. We also understand your concern about being asked to purchase an additional package after your initial payment. We’d like the opportunity to review your account and clarify exactly what happened in your case, including your eligibility for a refund based on the service status. Please contact our support team directly at [email protected] or (855) 920-0323 with your account details and approximate appointment date so we can investigate and assist you as quickly as possible. Thank you for bringing this to our attention.