Margaret
Note required form to be fill out prior to appt.
I really enjoyed working with Rhiana Holmes. She was very kind and understanding. However, I think it should be more clear at checkout you are REQUIRED to set up an account and fill out a form prior to the appointment or your appointment will be canceled and you will be charged a fee. I scheduled an appointment for a call, paid the fee and figured i would be called at the appointed time. However, in a follow up email i missed the we were required to fill out the form or we would have our appointment canceled. I was very confused when the appointment time came and went without a call. i then looked at my email, saw the request and filled out the form quickly one min into the appt, but was still rescheduled and a missed appointment fee payment was added to my account. customer service was very understanding and took care of the fee as a one time exception, but i was still frustrated by all the back/forth and cancelation of my appointment.
Response from Pettable ESAFeb 28, 2023
Hi Margaret, thank you for sharing your feedback about your experience with Pettable! We are taking note of your points and rest assured that we're doing our best to make our service better as we progress. Once again, thank you for trusting Pettable with your ESA needs!