Pettable ESA Reviews | Read Customer Reviews of pettable.com

Pettable ESAReviews of pettable.com

4.76,350 reviews
Mental Health

Pettable ESA

About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 78% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pettable ESA reviews

Showing 199 reviews with 4 stars · Clear filters

DJ
May 27, 2026
My ESA letter is approved by the leasing office.
They are quick to respond when I have issues or questions, and the staffs are very helpful. The only thing was not comfortable was that I cannot contact my counselor/therapist from my end when I have a question unless they message me. It has to go through the customer service.
Response from Pettable ESAMay 27, 2026
Hi DJ, Thank you for sharing your experience and for your kind words about our team’s responsiveness and support. We’re glad to hear that you’ve found our staff helpful when you’ve had questions or needed assistance. We also appreciate your honest feedback about not being able to directly contact your counselor or therapist. We understand how that can feel limiting, especially when you have follow-up questions, and your input is helpful as we continue to evaluate ways to improve communication and accessibility while maintaining proper clinical and privacy boundaries. Thank you again for taking the time to share this, and for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
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Harsh A.
May 11, 2026
Smooth Process, Extra Fee
Overall, I had a good experience with Pettable. They were able to connect me with a therapist who understood my situation and helped provide documentation that was accepted by my housing provider. The process itself was straightforward, and support was responsive throughout. The only reason I am giving 4 instead of 5 stars is because there was an additional verification fee that was not clearly communicated upfront. Since I had already indicated during the intake process that my apartment used PetScreening, I expected any required therapist verification to already be included. The extra charge came as a surprise later in the process. Aside from that, the experience was smooth and helpful overall.
Response from Pettable ESAMay 13, 2026
Hi Harsh, Thank you for taking the time to share your thoughtful feedback. We’re glad to hear that overall you had a positive experience and that we were able to connect you with a therapist who understood your situation and provided documentation accepted by your housing provider. It’s also great to know that the process felt straightforward and that our support team was responsive throughout. We also sincerely appreciate your honest feedback regarding the additional verification fee. We understand how that could feel unexpected, especially after noting during intake that your apartment used PetScreening. Transparency is important to us, and feedback like yours helps us better understand where we can improve communication around additional services and requirements. Thank you again for sharing your experience and for trusting Pettable for your ESA needs!
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Lilybell B.
Apr 24, 2026
This was my first time using Pettable
This was my first time using Pettable, as it was recommended to me by a family member. I am dropping the score from a 4 to a 5 because the first therapist I was appointed, Michelle Stark, was extremely unprofessional. She had called me 11 minutes prior to our appointment, proceeded to not leave a voicemail, and didn't bother calling one more time at our originally scheduled time. After getting through to customer service, Florencia was extremely helpful in putting credits in my account to make another appointment with a different licensed professional. Kya Miller was very respectful and professional throughout our 15 minute phone call. Overall, it was an easy process, and I highly recommend it to anyone looking to get their pets certified as ESAs.
Response from Pettable ESAApr 24, 2026
Hi Lilybell, Thank you so much for sharing your detailed experience with us. We sincerely apologize for the initial interaction you had that’s not the level of professionalism we aim to provide. We truly appreciate you bringing it to our attention. We’re very glad to hear that Florencia was able to assist you promptly and help get things back on track, and that your experience with Kya was respectful and positive. It’s great to know that, overall, the process felt easy and that you’d recommend our service. Your feedback means a lot and helps us continue improving. Thank you again for your trust. Thank you for trusting Pettable for your ESA needs!
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David A A.
Mar 30, 2026
Exemplary service…for peace of mind.
The customer support representatives were friendly and helpful, and the clinician recognized and understood the emotional value of my furry companions. The turnaround time between my consultation and issuance of the ESA letter was slightly longer than the anticipated 24-48 hours (not by much), prompting a follow-up to ensure things were progressing; nevertheless, I am satisfied with the service I received from Pettable and the clinician. [Surely, they will help you too.] Thank You!
Response from Pettable ESAMar 31, 2026
Hi David, Thank you so much for sharing your thoughtful and detailed experience! We’re glad to hear that our customer support team was friendly and helpful, and that your clinician truly understood the emotional importance of your furry companions. We also appreciate your patience regarding the slight delay in turnaround time and your proactive follow-up. Your feedback helps us continue improving and ensuring expectations are as clear and consistent as possible. We’re grateful to know you’re satisfied with the service overall, and we truly appreciate your kind recommendation. Thank you for trusting Pettable for your ESA needs!
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Dale H C.
Mar 28, 2026
Fairly easy.
Was able to get my ESA letter without too much of a hassle.
Response from Pettable ESAMar 31, 2026
Hi Dale, Thank you for sharing your experience! We’re glad to hear that you were able to get your ESA letter without much hassle. Making the process as smooth and straightforward as possible is always our goal. We truly appreciate you taking the time to share your feedback. Thank you for trusting Pettable for your ESA needs!
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Jessica
Feb 25, 2026
The entire process was fast and easy
The entire process was fast and easy, with one exception. I would recommend to anyone needing an ESA letter. Pros: Easy to sign up online. Fast availability with clinician. My clinician, Kya Miller, was prompt and polite. Cons: During signup on the website, it is unlcear that the value bundle is $135 plus the monthly fee; I had to ask several representatives before I could get a straight answer.
Response from Pettable ESAFeb 25, 2026
Hi Jessica, Thank you so much for your thoughtful and balanced review. We truly appreciate you taking the time to share both the positives and the areas where we can improve. We’re so glad to hear that you found the process fast and easy overall, and that scheduling with a clinician was quick and convenient. It’s wonderful to know that Kya Miller was prompt and polite during your experience we’ll be sure to share your kind words with her. We also sincerely appreciate your feedback regarding the value bundle pricing clarity. Transparency is very important to us, and we understand how frustrating it can be to have to reach out multiple times to get a clear answer. Your feedback helps us identify where we can improve communication on our website to make pricing details more straightforward. Thank you again for your recommendation and for trusting Pettable with your ESA needs!
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Ana
Dec 14, 2025
Easy but there is space for improvement
The information and materials provided are clear, well structured, and easy to follow. One aspect I would suggest improving is the certification at the end of the course: the certificate is issued for the dog, whereas it would be more appropriate for it to be issued to the human handler, as one person may train and work with multiple dogs.
Response from Pettable ESADec 18, 2025
Hi Ana, Thank you so much for taking the time to share your thoughtful feedback. We’re glad to hear that you found the materials clear, well structured, and easy to follow. We also truly appreciate your suggestion regarding the certification format — that’s a valuable insight, and we understand your perspective that the certificate may be more appropriate when issued to the handler rather than the dog. We’ll be sure to share your feedback with our team as we continue improving and refining the program. Input like yours helps us make meaningful updates for future users. Thank you for trusting Pettable for your ESA needs!
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NB
Nov 29, 2025
It was a very quick and easy process.
It was a very quick and easy process.
Response from Pettable ESADec 3, 2025
Hi NB, We’re so glad to hear that the process felt quick and easy for you. Making ESA support simple and stress-free is always our goal, and we’re happy we could deliver that experience. Thank you for letting Pettable be part of your ESA experience! Warm regards, The Pettable Team
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