Pettable ESAReviews of pettable.com

Response from Pettable ESAFeb 17, 2026

Hi Laura, Thank you for taking the time to share your experience. We’re truly glad to hear that the provider you spoke with was supportive and able to quickly provide the documentation you needed. We’re very sorry, however, that your experience with the verification process left you feeling frustrated and misled. We understand how important transparency is, especially when it comes to additional steps or fees. To clarify, certain third-party screening platforms such as PetScreening may request a formal verification process that goes beyond a simple confirmation email. In some cases, this requires additional administrative review and provider time, which is why a separate fee may apply. That said, we absolutely understand your concern about this not feeling clearly disclosed upfront, and we appreciate you calling this out. Feedback like yours helps us evaluate how we communicate these policies and where we can improve transparency. We would welcome the opportunity to review your specific situation and see if there’s anything we can do to make this right. Please feel free to reach out to us at [[email protected]](mailto:[email protected]) so we can look into your account directly.

Response from Pettable ESANov 26, 2025

Hi Michelle, Thank you for taking the time to share your experience. We’re truly sorry to hear about the delays and lack of communication you encountered. That’s not the level of care or professionalism we aim to provide, and we completely understand how frustrating this must have been. We’re glad our team was able to resolve the situation quickly and issue a full refund, but we also recognize that the process should have been much smoother from the start. We appreciate you bringing this to our attention so we can follow up internally and ensure this doesn’t happen again. If you have any remaining questions, concerns, or need help with next steps, our support team is always here for you. Please don’t hesitate to reach out, we’re more than happy to clarify anything or assist further. Thank you again for your feedback.

Response from Pettable ESAOct 14, 2025

Hi JO, We’re truly sorry to hear about your experience and the distress this caused. We want to clarify that every letter is reviewed and signed by a licensed clinician in accordance with federal Fair Housing guidelines and HIPAA privacy standards. That said, no personal statement should have been visible on your final document, and we’d like to investigate this further right away. We also regret that your housing provider did not accept your letter. While most landlords and verification services accept Pettable documentation, some may request additional clarification or prefer a specific format. We never want you to feel pressured or unsupported in addressing those concerns, and our team can always assist with verification directly on your behalf. We’re glad to hear your refund was processed, but we’d appreciate the opportunity to review what happened so we can make improvements and ensure this doesn’t happen again. Please reach out to us directly at [email protected] or call (855) 920-0323 — we’d like to help make this right.

Response from Pettable ESAMay 5, 2025

Hi Jalin, I'm truly sorry to hear about your experience. It’s absolutely not the kind of support or care we aim to provide at Pettable. Your feelings are completely valid, and I can understand how disappointing and frustrating it must have been to feel dismissed so quickly, especially when seeking help for something as important as your mental health and the support your ESA provides. While our licensed clinicians must follow clinical guidelines and ethical standards in their evaluations, the process should still feel compassionate, respectful, and thorough. And your experience is not representative of the care we expect from our providers. We’d really like the chance to make this right. If you're open to it, please reach out to our support team at [email protected] so we can review your case and potentially connect you with a different clinician for a reassessment. Your voice matters, and we’re here to help. Thank you for sharing your feedback.

Response from Pettable ESAMar 7, 2025

Hi AL, Thank you for taking the time to share your experience. We’re truly sorry that your call did not meet your expectations and that you felt your concerns, both about your ESA housing form and your health issues, were not fully addressed. We aim to provide compassionate, attentive care, and it’s clear we fell short in your case. We understand that you expected a thorough evaluation during your call, and we're sorry to learn that the approach you experienced made you feel dismissed. Your feedback about the intake process and the handling of your health concerns is invaluable, and we are taking it very seriously. We’re committed to reviewing our training and procedures to ensure that every client feels heard and supported. If you’re open to discussing this further, please consider reaching out to us directly at [email protected]. Your input will help us improve and ensure that future interactions better reflect the high standard of care we strive for. Thank you again for sharing your thoughts, and we hope to have the opportunity to make things right.

Response from Pettable ESAJan 16, 2025

Hi AR, We are truly sorry to hear about your negative experience during your consultation. It’s always our goal to make the process as comfortable and compassionate as possible, and we regret that this was not the case for you. We appreciate you sharing this feedback, and we want to address your concerns directly. Our team strives to approach each situation with empathy and understanding, particularly when discussing sensitive topics like mental health. It’s troubling to hear that you felt judged and dismissed during your conversation. This is not the experience we aim to provide, and we sincerely apologize for making you feel that way. We would love the opportunity to discuss this further and address your concerns. Please reach out to our support team at [email protected] so that we can ensure your experience is fully reviewed. Your mental health is important to us, and we want to make sure you feel heard and valued at every stage of the process. Thank you for bringing this to our attention, and we hope to have the chance to resolve this to your satisfaction.

Response from Pettable ESAJan 16, 2025

Hi Cannon, We are truly sorry to hear about your experience and understand your frustration. Our goal is always to be transparent and clear about our pricing and services, and we apologize if this wasn’t your experience. To clarify, when customers sign up for the ESA consultation, the initial $150 fee covers the consultation and the ESA letter. The additional subscription fee is optional, and we strive to make that clear during the checkout process. We understand that this may have been confusing, and we will review our communication to ensure we improve this aspect for future customers. Regarding the $50 additional fee for verification, we’re sorry for the inconvenience. Typically, if your housing provider requests additional verification, the fee may be applicable, as it requires additional work to ensure everything is in order. However, we strive to make this process as clear and efficient as possible, and we certainly do not want customers to feel surprised by any charges. If you feel the charges were not fully explained or handled properly, we strongly encourage you to reach out to [email protected] so we can look into the issue and assist you further. We truly appreciate your feedback and will take your experience into consideration as we continue to improve our service. Your satisfaction is important to us, and we’d love to resolve any outstanding concerns you may have. Thank you for sharing your thoughts.

Response from Pettable ESADec 30, 2024

Hi there, We’re sorry to hear about the frustration you experienced regarding the subscription and billing process, and we truly value your feedback. Transparency and trust are core to what we strive to provide, so we regret that this situation did not meet your expectations. We completely understand how frustrating it can be to navigate unexpected charges, especially when trying to cancel a subscription. While we aim to provide a seamless process for all customers, it’s clear we fell short in this instance. Your feedback highlights the importance of simplifying the subscription management process and ensuring clearer communication regarding trial terms and cancellations. We are actively working to address these concerns to avoid similar experiences for other customers. It’s important to note that we strive to offer legitimate ESA services that meet the highest standards of care, but we also recognize the broader challenges in the system. We agree wholeheartedly that obtaining an ESA letter should be straightforward and accessible through a person’s existing healthcare providers. Your point about how the system could improve is well-taken, and we share your hope for a more transparent and trusted process for everyone. If there’s anything else we can do to address your concerns or clarify any details, we’d be more than happy to assist you further. Thank you for bringing these issues to light; it helps us improve. Again, we appreciate that you chose Pettable for your ESA letter. We’re committed to doing better moving forward.