Pettable ESAReviews of pettable.com

Response from Pettable ESAJul 23, 2026

Hi Taylor, Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention and giving us the opportunity to review your experience and make things right. We're sorry your original provider missed the scheduled consultation. After reviewing your case, we waived any rescheduling fees and arranged an expedited appointment with a different therapist as soon as possible. We also understand there was some confusion during the rescheduling process, and we're sorry for the frustration that caused. We've addressed this matter internally with the original provider and continue to closely monitor appointment reliability to help prevent situations like this in the future. We hope your new consultation went well, and if there's anything else we can do to support you, our team is always here to help.

Response from Pettable ESAJul 23, 2026

Hi Léna, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We've tried to locate your case based on the name on this review, but unfortunately, we haven't been able to find a matching account in our system. We'd appreciate the opportunity to review what happened and see how we can help. If you're willing, please reach out to our support team with the email address you used when you made your purchase so we can locate your account, investigate your concerns, and work toward an appropriate resolution if possible. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.

Response from Pettable ESAJul 23, 2026

Hi Ally, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing your concerns to our attention. We've tried to locate your account using the name on this review, but unfortunately, we haven't been able to find a matching record in our system. We'd really like the opportunity to review what happened and see if there's a way we can help. If you're willing, please reach out to our support team with the email address you used when you made your purchase so we can locate your account, investigate your concerns, and determine what resolution may be available. We appreciate your feedback and hope to have the opportunity to look into this further.

Response from Pettable ESAJul 21, 2026

Hi Areli, Thank you for sharing your experience. We’re truly sorry to hear how frustrating and disappointing this process was for you, especially after having to open up about personal emotions and experiences. We understand that the eligibility requirements were not clear to you before beginning the process, and we sincerely apologize for that misunderstanding. We appreciate your feedback regarding the information on our website and will take it into consideration as we work to make our eligibility requirements clearer and more transparent. We’re also sorry that your experience left you feeling embarrassed or uncomfortable. Please know that our providers, including Jolene, are committed to approaching every evaluation with compassion and care. In your case, based on the information available during your consultation, she was unable to approve the ESA request because there was no documented mental health history or current treatment to support the need for an ESA. We truly appreciate you sharing your feedback and giving us the opportunity to better understand your experience. Warm regards, The Pettable Team

Response from Pettable ESAJul 6, 2026

Hi Jamie, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience left you feeling unsupported and frustrated. We understand how important it is for every interaction to be handled with patience, empathy, and respect, especially when our clients are seeking assistance for mental health-related needs. Your comments are very concerning to us and do not reflect the standard of care we strive to provide. We'd appreciate the opportunity to review your experience internally and better understand what happened. If you're willing, please reach out to us with the email address associated with your account so we can investigate your case further and follow up with you directly. Warm regards, The Pettable Team

Response from Pettable ESAJul 6, 2026

Hi David, Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating and did not meet your expectations. We understand how disappointing it can be when housing documentation doesn't proceed as expected. While our standard ESA service includes the clinical assessment and ESA letter, additional documentation requests from housing providers may require separate services depending on the nature of the request. We recognize that this may not have been communicated as clearly as it should have been. We'd appreciate the opportunity to review your case and the communications you received to ensure everything was handled appropriately. If you're willing, please reach out to us with the email address associated with your account so we can investigate further and discuss your concerns directly. Best regards, The Pettable Team

Response from Pettable ESAJun 26, 2026

Hi Meagan, We’re truly sorry to hear about your experience and understand how frustrating it must have been, especially when you were relying on a timely renewal for your upcoming move. We sincerely apologize that you had to follow up yourself and that you were not proactively contacted regarding your renewal or your provider’s availability. We understand why this was disappointing, particularly after maintaining your membership with the expectation of a smoother renewal process. Clear communication and timely scheduling are essential, and we regret that we fell short of those expectations in your case. Your feedback regarding the renewal process, appointment availability, and communication has been shared with our team for review so we can continue improving the experience for our clients. We would appreciate the opportunity to review your account further and see if there is anything we can do to help. Please contact us at [email protected] or (855) 920-0323, and our team will be happy to assist you. Thank you for sharing your feedback. — The Pettable Team

Response from Pettable ESAJun 26, 2026

Hi LR, We’re sorry to hear about your experience and understand how frustrating it must have been to receive your ESA letter promptly, only to have it rejected shortly afterward. We know how stressful housing situations can be, and we regret the disappointment this caused. While Pettable's ESA evaluations are conducted by licensed mental health professionals and recommendations are based on their independent clinical judgment, we recognize that some landlords or third-party screening companies may have their own review processes or documentation requirements. We also understand your concerns about how the letter was perceived and appreciate you sharing your feedback regarding the format and presentation. We’re glad to hear you’ve already been in contact with our support team regarding your refund. If you have any remaining questions or need an update on your case, please don’t hesitate to reach out to us at [email protected] or (855) 920-0323. We’d be happy to assist you further. Thank you for bringing this to our attention. — The Pettable Team