Pettable ESAReviews of pettable.com

I'm disgusted in the service I received from pettable, I pretty much have to write down and fill in my whole life story and I needed an ESA letter for my landlord and they had no problem taking my money out of my account within a minute of me filling out my card number. Then when I spoke to the therapist or mental health person whose name was Crystal Garmin she gave me some line about her insurance doesn't cover my situation My situation is everybody situation it's all the same you need an ESA letter to give to your landlord so you can keep your pets in your house so she acted all nice and sounded like she wanted to help me and was supposed to give me another therapist that could help me with the letter but she didn't. Now pettable says you're going to return my money it may take up to 10 days they said. Really 10 days Banks are e-filed now, you took them less than a minute to take my money but it's going to take them up to 10 days to give it back, if you ask me this company is a scam be very careful when using this company

I called customer service with specific questions regarding your service. My call was made 2/19/24 at 12:30 PM. I received a recorded message telling me 2 things: a: the office was closed and please leave a message. b: the office is also open 7 days a week from 9AM to 5 PM EST. Is the office open or closed? I will not put any $$ forward for a service in which I cannot first speak with a customer service agent. Thank you.

I was assigned to one of the worst mental health professionals I have ever spoken to. She was incredibly monotonous and condescending. I can’t really wrap my head around how someone like that can work with clients in this manner. If we’re here for emotional support animal validation, maybe don’t be so domineering during the conversation. Like many other reviews here, I also didn’t qualify for the emotional assistance my pet provides. My main reasons are anxiety and emotional regulation which she disregarded completely. She also required previous medical records (within 6 months) to validate my condition. This was NEVER mentioned during any pre-appointment paperwork or messages from the “therapist”. I was also never given the option to use documents older than that despite having the same diagnosis. It’s a luxury to receive mental health treatment, a luxury very few people in my generation can afford. When I reached out to the company for elaboration on why my appointment went the way it did, all they could do is validate the poor work of the “therapist” and admit to the company’s own bad internal communication. Do not waste your money by using Pettable. Update: Pettable made me remove the first name/last initial of the therapist that did substandard work. Very odd considering the name can stay if it’s a positive review. Be mindful of this company…

M. chacon told me that I wasn’t qualified enough and gaslighted me into seeming like the bad person for appreciating the fact that it can alleviate pet deposits and costs. Being stressed, anxious, and depressed wasn’t qualifying enough for one, and for 2 she was very quick to change the subject and make me seem like a bad person for wanting to take advantage of something that can alleviate stress and financial burden from me. I told her I never went to therapy long term because it’s too expensive and I didn’t want to go to the doctor and be put on meds, that made me less qualified. Then proceeded to cut me off from talking to say her side and hang up on my face when I went to respond.

Pettable seemed like a reputable company to get my Esa letter updated with since I am not currently seeing a therapist and the process to obtain my letter was straightforward and Dr.Laughman asked all the necessary questions. We talked for around 10-15 minutes and I felt comfortable and reassured everything will work out great. Well my Esa letter did not get approved by my apartment complex I was applying to, the letter contained Dr. Laughman’s contact information, email, phone number, as well as an APIT license number. I received my letter same day on 12/18/23. The email came back as undeliverable as well as the phone number not being in service/ unable to receive calls. I have contacted support on 1/2/24 and they got me in contact with Dr.Laughman’s usable email and I was told she was on vacation. No big deal it’s the holidays and start of a new year so that is understandable. What has upset me the most is I paid 200$ for an Esa letter that did not work and I had to place my Esa with a family member until they are approved to live with me. If this issues is not solved by 1/12 I will request a refund and update my review.

Nicole was horrible! She was hostile, rude, condescending and dismissive from the very beginning and told me she was denying me because my anxiety wasn't bad enough.

It was a "form" of questions......with a "form" answer. 25yr addict......clean for 2yrs.......but because I'm not sick enough currently.... no dice. It's great to know that I can go get back on all kinds of horrible prescription drugs with massive withdrawal liabilities...... and all the prescription THC in the world is available....... but not something that I can love and be responsible for, which is objectively something that is invaluable in recovery. My faith in any part of the system is crushed...... and not just because of this, but this drives it home.

Paid them $200 which is way more than just a regular service and it was not enough for them to reschedule my appointment, they wanted $30 more. So I asked to cancel my purchase and to refund me and they charged me $30. OUTRAGEOUS, don't deal with this shady company, just go to your doc and ask for the emotional support paper for FREE.