Pettable ESAReviews of pettable.com

Spoke to Dr Karen Frontczak. I was seeking a letter for an ESA due to effects suffered from a high stress/high anxiety job in the law enforcement field, and was told that since I am not crippled by depression and unable to get out of bed in the morning that I do not qualify for a letter. She told me that the “whole world is stressed” and I am no exception. Apparently Pettable is only able to help you if you are completely disabled by your stress/anxiety/depression, and their Doctors are unwilling to assist. She tried to imply that the only reason I must be seeking an ESA is to avoid a pet rent that I’m already paying. Thanks for nothing, and for making a person who suffers from high stress and anxiety feel even more distrusting of already uncomfortable social environments.

The lady was very rude and unworkable with me. I do not recommend this company.

This is my updated review. I just edited my review to 1 star because this is to me really just a scam. If I could get my money back I would. Every thing you pay for you can definitely get for free from your doctor/health care provider. As I am training my dog to be a service dog they advertise it as you can pay for their course and then your dog will be able to travel with you officially, however I found out after I purchased that they just provide you with some videos on how to train your dog which quite frankly you can find these videos on YouTube. To have your service animal travel with you you DO NOT need pettables PSD certification as you will still list them as self trained. Maybe that is my fault for not being educated but from reading other reviews they definitely have a habit to not disclose the full truth on stuff until after you’ve paid. The review below was my initial thoughts on it however now I feel completely taken advantage of financially and want nothing less than a refund for me to feel like this company is actually here for people who struggle with mental vs them just here for taking money from vulnerable people. My experience with the licensed therapist was terrible and I have never felt so dehumanized when it came to mental health professionals. To Pettable directly…. I really need some sort of action on your part to rectify my experience otherwise I hold no respect and do not recommend this to anyone. Pettable itself is a very cool concept and I appreciate the support and resources they provide to us. I however did not have a great experience for the actual appointment with the licensed therapist. I felt dismissed and as though the goal was to just to get me to say the right things to get me a letter. That felt icky because it felt like a lack of integrity within the business. I didn’t feel as though my therapist wanted to understand why I needed an ESA. I spent a total of less then 7 minutes on the phone with her, And it seemed like if I had any extra questions she was very adamant on ending the call as soon as possible through her tone and the words she used. Did not leave me feeling good inside, I wanted to feel validated and justified in my need for an ESA so I could advocate for myself later. For me to pay 300$ for that appointment, I was really disappointed with the outcome. I am still waiting on my letter, but I was approved so that was a positive. Other than that I have struggled with getting into contact with Pettable a support team as I have still not received an answer for my question I sent them over a week ago. Outside of these things I believe that people should still give Pettable a chance if they simply want to just beat the system to get an ESA letter using money. However if you genuinely have pure intentions when looking for an ESA Pettable might leave you feeling taken advantage of as they are a business looking to profit off of this, not necessarily a business that has your best interest in mind. I also think that the people Pettable will connect you with might not be worth the price you are paying. I would’ve much rather paid that price to meet with someone who took the time to get to know me, not someone who couldn’t even fulfill the promised 15 minute phone call.

I have been on customer support chat for the last 45 minutes and am increasingly frustrated. Rebecca Watson was scheduled to meet with me an hour ago and was a no show. I understand things come up but I received no communication about rescheduling prior to the call time and pettable customer service has not been very helpful. I received no apology or any indication of the inconvenience this may have caused until I brought it up 6 messages in. It is now being suggested that I need to reschedule later this week. The tone of the "help" I have received thus far has very much reflected an attitude that this is my problem to solve. Finally, after offering a tepid "i'm sorry for the inconvenience with your provider", the support rep offered to "waive the rescheduling fee". For. a. call. they. missed! Laughable.

I have been a Pettable customer for over 3 years and I have always felt good about their service. The first two clinicians gave me very excellent service, very friendly and very professional. Nothing compared to the last 2 clinicians I have had. Very bad service, poor communication with patients, unprofessionalism and poor treatment of people, they take everything as very personal and unprofessional. I am truly sorry that Pettable's quality of care has fallen👎👎 I feel that my pet and I deserve a better place, where they appreciate the patients and care about the well-being of the pets!

I payed for my renewal letter and never received it or a call to renew it

Dr. Christopher Armbruster needs to be removed from Pettable as a therapist. I've seen his name on many bad reviews, and I wish that I had seen them when I myself signed up for Pettable a year ago. My first meeting was fine, I got my letter and things were good for a year. My renewal appointment was today. Christopher changed the type of meeting last minute and cold-called me two hours before my appointment. He insisted he had a scheduling conflict and needed to meet right that minute. The meeting lasted a few minutes, he asked for information he should've gotten from the forms I had to fill out, and hung up on me mid-panic attack. He then sent me a ":)" which felt like insult to injury after the experience I've had today.

After scheduling a meeting with Christopher Armbruster for 5:45 PDT, I was texted that same day at 2:42 that there was a scheduling conflict and he would be unable to meet with me unless I could meet immediately. I responded that I could not, because I was at work. He said we would need to reschedule for another day, which I said was fine, but he didn't schedule anything with me. later that night at 6:43 I get a random text from Christopher asking if we could meet then and there. After I saw the message 11 minutes later and responded that I could, he was quiet until 7:15, when he texted me that we would meet in 15 minutes. I said OK, but by 7:37 I had had enough, and told him I put in a refund request. I am yet to see if they will refund me.