Isabella
Would be 5 stars but I had some issues…
Would be 5 stars but I had some issues with the first person assigned to me for my ESA letter. I missed her call by two minutes, coincidentally, because I was outside with my pet. I called back immediately with no response. I left a voicemail and texted her on the website and heard nothing back. I emailed pettable for a reschedule with the same girl and after rescheduling she decided to go completely ghost. No call, no email, no text. She must’ve been pretty upset I suppose. I sent another email to pettable for another reschedule and to be assigned with a new person and they said they did but I had to call to actually get the “reschedule credit point” no biggie, was a 3 minute phone call. Finally got my call with a new person and she was great! Very nice, professional and quick!
Response from Pettable ESAJul 21, 2023
Hi Isabella, we are taking note of your feedback and appreciate you sending this over. We're now looking into this case to understand the situation better. If you need further assistance with your ESA needs, please reach out to us at [email protected] so we can better assist you. Thank you.