Pettable ESAReviews of pettable.com

Response from Pettable ESAAug 1, 2024

Hi NoBS, We’re sorry to hear about your experience with us. Your feedback is very important to us, and we apologize for any distress caused. We strive to provide compassionate and professional service to all our clients. We will address your concerns with Dr. Gagen to ensure that such behavior does not occur in the future. Regarding accessibility, we understand the importance of direct communication and are actively working to improve our contact options to better serve our clients. Your feedback helps us identify areas where we need to improve, and we appreciate your honesty. Please contact our customer support team at [email protected] so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Response from Pettable ESAJul 23, 2024

Hi Kim, We sincerely apologize for any inconvenience you experienced with our service. We strive to be transparent about our fees, and we regret that this was not your experience. The additional charge for verification forms is necessary due to the specific requirements of some landlords. We understand your frustration and appreciate your feedback as it helps us improve our services. If you would like to discuss this further or if there's anything we can do to make it right, please contact our customer support team at [email protected] Thank you for bringing this to our attention.

Response from Pettable ESAJun 19, 2024

Thank you for taking the time to share your experience with us, Drew. We sincerely apologize for the issues you encountered and for any inconvenience this has caused you. Your feedback is invaluable and helps us improve our services. We regret that you found the experience impersonal and that the letter included specific diagnosis details. Our goal is to follow HUD guidelines accurately and respect client privacy. We will review our processes to ensure this does not happen again. Regarding the $50 verification fee, we understand your frustration and acknowledge that this charge should have been clearly communicated upfront. We strive for transparency in our pricing and will work to make sure all potential costs are disclosed prior to payment and booking. We are sorry for the inconvenience this has caused, especially given the urgency of your situation. While we have refunded your money, we would like to offer assistance in any other way possible to help you secure your ESA documentation. Please reach out to our customer support team at [email protected], and we will do our best to expedite a resolution for you. We appreciate your understanding and hope to regain your trust in the future.

Response from Pettable ESAJun 17, 2024

Thank you for sharing your experience with us, Elizabeth. We sincerely apologize for the frustration and inconvenience you faced during your consultation process. Your feedback is important to us, and we regret that our service did not meet your expectations. We understand how essential it is to have access to your ESA, especially when transitioning out of college and losing access to previous therapy resources. Our goal is to support individuals in need, and we regret that our current policies have caused you difficulty. We recognize the need to be flexible and understanding of each individual's circumstances. We are reviewing our policies and processes to ensure we can better accommodate clients in situations like yours. To resolve this, please contact our customer support team at [email protected] so they can guide you on your next steps or if you have any further concerns. We appreciate your patience and hope to assist you better in the future.

Response from Pettable ESAJun 14, 2024

Hi Rebekah, Thank you for sharing your experience with us. We sincerely apologize for the frustration and disappointment you faced during your consultation. Your feedback is very important to us, and we are committed to addressing your concerns. We understand the vital role that pets can play in providing emotional support, and we regret that you felt your situation was not fully considered. Our aim is to ensure that all clients receive a thorough and empathetic evaluation. It appears we fell short in your case, and for that, we apologize. We are reviewing our evaluation process to ensure it takes into account the full range of support pets provide. Your feedback will help us improve our service and avoid similar issues in the future. Please get in touch with our customer support team at [email protected] so they can guide you on the next steps of this process or if you have any further concerns. We genuinely appreciate your patience and hope to provide you with the support you need.

Response from Pettable ESAJun 14, 2024

Thank you for taking the time to share your experience with us, Theresa. We deeply regret to hear about your negative interaction with Karen and sincerely apologize for the distress this caused you. Your well-being is our top priority, and we are truly sorry that you felt mistreated during your consultation. Empathy and understanding are fundamental values in our practice, and we are committed to providing compassionate support to all our clients. We take your feedback very seriously and will address this matter with the utmost urgency to ensure it does not happen again. We understand how important it is for individuals suffering from chronic depression to feel supported and respected. Your experience does not reflect the standard of care we strive to provide. We appreciate your honesty and will use your feedback as an opportunity for improvement. If you are open to it, we would like to offer you a complimentary consultation with another therapist to ensure your needs are properly addressed. Our goal is to provide you with the support you deserve. Please reach out to our customer support team at [email protected] so we can arrange this for you. Once again, we apologize for your experience and appreciate your patience as we work to improve our services. Thank you for bringing this to our attention.

Response from Pettable ESAMay 22, 2024

Hi Lily, Thank you for taking the time to share your experience with us. We deeply regret the frustration and inconvenience you have encountered during your second time using our service. Your feedback is important, and we apologize for any distress this situation has caused. We understand that obtaining an ESA letter that meets your landlord's requirements is critical, especially with your moving date approaching. It's clear that we did not meet your expectations, and for that, we are truly sorry. We are currently reviewing our processes to prevent such issues from occurring in the future and we are committed to resolving this issue promptly. Please contact us directly at [email protected] or at tel:8559200323 so we can ensure you receive the necessary assistance and updates. Again, we apologize for the inconvenience and appreciate your patience as we rectify this situation.

Response from Pettable ESAMay 20, 2024

Hi there, We deeply regret hearing about the negative experience you and your son had with our service. We strive to provide compassionate and professional support, and it is clear that we fell short in your case. First and foremost, we apologize for the distress caused by the interaction with our therapist. We are taking your feedback seriously and will be conducting a thorough review of this incident. Our goal is to ensure that all our therapists are trained to handle sensitive situations with the utmost care and respect. We appreciate your patience and understanding as we work to improve our services. Please feel free to contact our support team directly at [email protected] if you have any further concerns or need additional assistance.