Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
pettable.com
Website
pettable.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
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I want to convey my consistent satisfaction as a valued client of Pettable ESA. Throughout this entire period, I have consistently found the level of engagement and responsiveness from your team to be exemplary. My concerns and specific requirements have not only been acknowledged but genuinely understood and thoroughly addressed, creating a truly supportive experience. This attentiveness has, without exception, led to the consistent fulfillment of my needs, which I greatly appreciate and value.
Response from Pettable ESAAug 17, 2026
Hi there,
Thank you for taking the time to share such wonderful feedback about your experience with Pettable. We’re thrilled to hear that our team has consistently been responsive, attentive, and committed to understanding and addressing your specific needs. Knowing that you’ve felt supported and that our service has continued to meet your expectations is incredibly meaningful to us. We sincerely appreciate your continued confidence in Pettable and are honored to support you along the way. Thank you for trusting Pettable for your ESA needs!
Best regards,
The Pettable Team
MC
myjobhelper.com
The doctor was very helpful and…
The doctor was very helpful and supportive what are you doing?
Response from Pettable ESAAug 15, 2026
Hi there,
Thank you so much for your kind feedback! We’re glad to hear that your doctor was helpful and supportive throughout your experience. Providing compassionate and professional support is exactly what we strive for.
We truly appreciate you taking the time to share your experience and thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
ET
Elaina T.
Kya Miller, LICSW, LCSW
Kya Miller was very kind, I was listened to and nothing was rushed.
I had no issues with receiving my letter, I was able to talk about my concerns without feeling invalidated.
I'm very thankful & I will save $800 on moving costs
Response from Pettable ESAAug 11, 2026
Hi Elaina,
Thank you so much for sharing your experience! We’re truly glad to hear that Kya made you feel heard, comfortable, and supported throughout the process. Knowing that you felt able to openly discuss your concerns without feeling rushed or invalidated means a great deal to us.
We’re also happy to hear that everything went smoothly with receiving your letter and that it will help you save on your moving costs. We’re grateful we could make the process a little easier during such an important transition.
Thank you for taking the time to share your kind feedback and for trusting Pettable!
Warm regards,
The Pettable Team
LH
lhscott
Kya Miller, LICSW, LCSW
Kya Miller, LICSW, LCSW Is the best! She helped in a very timely manner and was a professional throughout the process. Thank you Kya!
Response from Pettable ESAAug 11, 2026
Hi there,
Thank you so much for sharing your experience! We’re thrilled to hear that Kya was timely, professional, and helpful throughout the process. We’ll be sure to pass along your kind words to Kya. We truly appreciate you taking the time to recognize her and share your feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
GD
Grace D.
Yes get it
It was not cheap but definitely worth it. Easy, efficient and fast!!
I do recommend it 100%
Response from Pettable ESAAug 11, 2026
Hi Grace,
Thank you so much for sharing your experience! We’re glad to hear that you found the process easy, efficient, and fast, and that you felt the service was worth it. We truly appreciate your 100% recommendation and are grateful you took the time to share your feedback.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
CW
Christine W.
Right on questions pretty thorough and…
Right on questions pretty thorough and very nice to work with! Thank you!
Response from Pettable ESAAug 11, 2026
Hi Christine,
Thank you so much for sharing your experience! We’re glad to hear that the questions were thorough and that you found the process easy and pleasant to work through.
We truly appreciate you taking the time to share your kind feedback and support. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
AD
Ania D.
I had such a great experience with this…
I had such a great experience with this service! My psychiatrist stopped providing ESA letters, and I needed an updated one. I was already extremely stressed about the situation and even tried seeing two different psychiatrists in my area, but neither of them provided ESA documentation.
It was especially frustrating because my mental health struggles are well documented, and my animals genuinely play a huge role in my life. They are one of the reasons I keep trying, take care of myself, and do my best to stay okay.
While looking for a solution, I came across this website. I read through the reviews and decided to give it a try, especially because they offer a full refund if your letter isn’t accepted, so I felt like I really had nothing to lose.
I was completely open and honest with the doctor I worked with about my situation, my mental health, and the role my animals have in my life. She listened to me, and, like other professionals I've worked with in the past, agreed that having my animals with me is genuinely important for my well-being. She provided the documentation I needed without making the process unnecessarily stressful or complicated.
The entire process only took a few days, and most importantly, my letter was accepted! For anyone wondering, my landlord uses PetScreening.com, and everything went through just fine.
Thank you so much for taking this huge headache off my shoulders during an already difficult and stressful time in my life. I truly appreciate how easy and straightforward the whole process was.
Response from Pettable ESAAug 11, 2026
Hi Ania,
Thank you so much for sharing such a thoughtful and detailed experience! We’re truly glad to hear that Pettable was able to make an already stressful situation feel easier and more manageable. It means a great deal to know that you felt heard and understood during your consultation, and that your provider took the time to listen to your situation and the important role your animals play in your well-being. We’re also so happy to hear that the process was straightforward, that you received your documentation within a few days, and most importantly, that your letter was accepted through PetScreening.
We understand how much peace of mind it can bring when everything works out, especially during a difficult time. Thank you for trusting Pettable and for taking the time to share your experience. Your recommendation means so much to us!
Warm regards,
The Pettable Team
DP
Diane P.
Very satisfied with the service
Very satisfied with the service. All my inquiries were responded in a timely manner. When the property management company required extra verification the agent emailed with an explanation noting there was an additional charge and prepared an invoice which I then paid and was approved.
Response from Pettable ESAAug 10, 2026
Hi Diane,
Thank you so much for sharing your experience! We’re glad to hear that your inquiries were answered promptly and that our team was able to clearly explain the additional verification required by your property management company.
It’s wonderful to know that the additional documentation was handled smoothly, that you received clear information about the extra charge, and that everything was ultimately approved. Providing transparent and responsive support throughout the process is exactly what we strive for.
We truly appreciate your kind feedback and are grateful you took the time to share your experience. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
