Pettable ESAReviews of pettable.com

Response from Pettable ESAFeb 3, 2025

I'm really sorry you had such a painful experience, Catherine. It sounds like this process triggered something incredibly difficult for you, and that’s not something anyone should have to go through especially when seeking support. Your feelings are completely valid, and I hope you have someone safe to turn to during this time. If there's anything that might help you feel more grounded, whether it's a trusted friend, a different therapist, or a calming activity, please consider reaching out. You deserve kindness and understanding.

Response from Pettable ESAFeb 3, 2025

Hi Jackson, Thank you for reaching out and sharing your concerns. We understand how frustrating unexpected costs can be, and we want to clarify the verification process. The additional verification fee is only required when a third-party service, such as PetScreening.com, requests direct confirmation from the licensed professional who issued your letter. This step is outside of the standard ESA letter process and requires the therapist’s time to complete. However, we strive to be transparent about all potential costs upfront and apologize if this was not made clear. Our goal is always to provide the best possible service while ensuring that ESA letters are properly recognized. If you have any questions or would like to discuss this further, please reach out to our support team at [email protected] and we’re happy to help.

Response from Pettable ESAJan 16, 2025

Hi Ryan, We’re sorry to hear about your experience and want to clarify a few points to address your concerns. At Pettable, we aim to provide a transparent process, starting with the quiz designed to identify potential eligibility. However, final approval is always based on the professional's evaluation during your consultation to ensure we uphold ESA regulations and guidelines. We understand your frustration regarding the cancellation fee. This fee helps cover administrative costs and ensures fair compensation for the professionals' time and resources dedicated to your case. That said, we strive to improve our communication to make these policies clearer upfront. If you have any unresolved concerns or questions, we’d be happy to assist further. Please feel free to reach out to our support team at [email protected] or give us a call, and we’ll do our best to make things right. We appreciate your feedback as it helps us improve our services.

Response from Pettable ESAJan 3, 2025

Hi Alex, I'm sorry to hear about your frustrations, and we’d like to help resolve this for you. At Pettable, we aim to provide the best possible service and support, and we take concerns like yours seriously. To address your issue, please contact our support team at [email protected] or give us a call directly at tel: 8559200323. Our team will review your situation in detail and work with you to find a resolution. We understand how important it is for the ESA letter to meet your needs, and we’re committed to doing everything we can to assist. We appreciate your patience and look forward to resolving this matter as quickly as possible. Thank you.

Response from Pettable ESADec 18, 2024

Hi Hannah, Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion you experienced regarding the pricing discrepancy. This is not the experience we strive to provide our customers, and we deeply regret that we did not meet your expectations. We take concerns like this very seriously and want to assure you that we are committed to transparency in our pricing. It’s disappointing to hear that you felt dismissed when you provided a screenshot. While we strive to address every issue promptly and fairly, it’s clear we fell short in this instance. Your concerns about the perceived discrepancy and the handling of your situation will be shared with our team so that we can review and improve our processes. If there was any misunderstanding or error on our part, we would like to revisit this matter to make it right. Please feel free to reach out to our support team directly to discuss this further, and we will do our best to ensure your concerns are addressed appropriately. We value your feedback and the opportunity to improve, and we are truly sorry for any inconvenience caused. Thank you for bringing this to our attention.

Response from Pettable ESADec 13, 2024

Hi Robert, We sincerely apologize for the experience you had and the inconvenience caused. We understand how frustrating this situation must have been for you, especially since the services had not yet been utilized. Unfortunately, due to internal policy and system limitations, transferring payment between accounts isn’t something we’re currently able to do, and we regret that this created unnecessary complications for you and your wife. Your feedback about the interaction with our representative is also concerning. Providing helpful and supportive customer service is a top priority for us, and it’s disappointing to hear we didn’t meet those expectations during your call. Please know that we’re taking this feedback seriously and will work on improving both our policies and the way we handle situations like this. If you’re open to it, we’d like to look further into this matter to see if there’s anything more we can do to address your concerns. Please email us at [email protected] and we'll be on the lookout for your message.

Response from Pettable ESADec 12, 2024

Hi Andrew, We sincerely apologize for the misunderstanding and frustration you experienced. At Pettable, we strive to provide full transparency about all of our offerings, including our Value Bundle package and its associated subscription fee. We understand how unexpected charges can cause concern, and we are sorry that this wasn’t made clearer during the initial sign-up process. While we aim to provide a smooth and straightforward experience, it’s clear that we fell short in effectively communicating this aspect. We appreciate you reaching out to our team and providing the opportunity to review your concerns. To address this matter further, we’d like to escalate your feedback and ensure that any unresolved issues are clarified. If you haven’t already, please contact our support team via email or phone with your account details, so we can investigate the situation thoroughly and see how we can assist further. We’re committed to improving our processes to ensure every customer has a seamless experience, and your feedback helps us do just that. Thank you for bringing this to our attention, and we hope to make things right.

Response from Pettable ESADec 9, 2024

Thank you for sharing your feedback, Scott. We're sorry to hear about your frustration with the additional verification fee. While we strive to keep our services transparent and affordable, the verification process can sometimes require extra steps, which may involve additional costs. We deeply value your input and will use it to reassess how we can improve clarity around fees and enhance our service. If you'd like to discuss this further, our support team is always available to assist you.