Pets WarehouseReviews of petswarehouse.com

A+ Great selection and resolved an issue

Why would anyone shop here? They charge $97.00 for a 12 pound bag of cat food that I can buy from a local pet shop for under 45.00!

They never delivered my order and when I reached out to them they never responded. This order was placed in January. 😳

Got exactly what I ordered in less than a week. Been looking for an off size glass Canopy for quite a while.

The only reason they get a one is because I can't give a zero. I to wish I would have read the reviews before ordering. I was in need of 2 replacement doors for a 40 gal exo terra double door reptile terrarium. Looked up the replacement doors which only have Parr #'s no dimensions, they showed the doors with 3 different part #'s, and it said nothing about them not being in stock. So I ordered 2 doors, after the order went through then it said they were out of stock. So I emailed them and was told that they had no idea how long it would be. I asked them why it didn't state that they were out of stock on the site, why they took my money if there was no product to send. I was told that they just placed a hold on the amount. The order was placed on March 5th and I received it about 2 1/2 weeks later, but they are way to small. So again I contacted them, I paid $12.07 for shipping, and she told me on the phone that I could return them for $25. Obviously this is common practice from this company. I will not be returning anything at Double what I paid to have it shipped then turn around and reorder the correct ones and pay shipping again. They don't really seen to care anything about their reputation as a business or about their customers. The customer service is the worst which I also see seems to be the norm. Just another bunch of scammers. It's such a shame so few buisnesses takes pride in what they do anymore. Extremely disappointing in how they handled the situation.

When I ordered the Honest Kitchen Liver Treats, from Pets Warehouse, it was not on back order. Additionally, they did not SAY BACK ORDERED on their site, as other sites do, if the order is not in stock. In fact, it said in stock! I logged into the site to view my order because I never even received a tracking number from, to find the items are back ordered!!! SERIOUSLYThey didnt think that was something a customer might need to know???? They charged my credit card!? I am very dissatisfied with the way they choose to run their business. I could have ordered from another store, but I chose theirs. Now, I never received my order and the other sites are now sold out! This is a very shoddy way to run a business. My husband used to own a huge publicly traded company on the NY Stock Exchange. If anyone in his company conducted business in the manner in which Pets Warehouse operate, they would have been fired immediately! Shame on them for being dishonest! I am leaving this review as I would never again purchase anything from this entity. They never even answered my emails!

I originally didn't hear from the company for 2 weeks, nor was the shipping ever updated. I never got a respond from the company but oddly enough my order randomly arrived. So I guess it wasn't a scam but if you are looking to get something by a certain time I would plan ahead.

There’s no option here to NOT give any stars. I purchased an item (replacement bowl) for my cats on June 14, 2021. I received a faulty/defective item and emailed them regarding the situation. After multiple email exchanges they finally said they would send me another bowl after 2 weeks. I patiently waited and nothing. I emailed them about a month later following up on the status only to find out “They are currently in back order from the manufacturer. As soon as it is available, we will ship it out to you right away.” That last email was July 31st. It is now December 2nd. This is by far one of the worst customer service experiences I have ever dealt with. I wish I saw all of these other multiple reviews regarding this site so I never would have been placed in this situation in the first place. But I too was a customer who only found what I needed specifically on this site. It’s very unfortunate! FUTURE BUYERS BEWARE!