Pet Supplies Stores - Pet Products. Pets Warehouse - 40,000 Online Pet Supplies. Shop Discount Pet Supplies - Long Island Pet Products Pet Supplies Store New York
Pets Warehouse (petswarehouse.com) has 57 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Bree F.
Worst customer service ever. Tried many times to get answers. Joanne said she'd call back. Instead she left for the day. They don't answer email. I'd guess almost anyone else provides better customer service than they do. Shop elsewhere and save yourself a whole lot of grief!
Glenda
I wish I would of read these before I ordered now I am afraid I have been scammed no answer on phone or email I can’t believe I didn’t listen to my instinks
David M.
I received a phone call from Joanne today following up on my order yesterday. Joanne was kind and courteous and assisted me with my questions and issues. Her attention to detail made me a Pets Warehouse customer for life. Joanne made me feel important and understood my needs. With the plethora of pet stores and web sites available to purchase from, I only be purchasing from Pets Warehouse!
Edward James I.
I bought 2 18x18 Exo Terra backgrounds for my dragon's tank, they were shipped the next day, and I received them the day after that. I had emailed them a few questions and they responded to me within a few hours.
James R.
I am very disappointed in the customer service or rather lack of customer.service with this company, I made a purchase of a Kong Jumbler, actually 2, one to five as a gift, 1 to keep, my dog has a basket full of Kong toys, I gave my dog his and within 20 minutes the squeaker was destroyed and the Kong was in pieces. I LEFT 2 voice mail messages and emailed customer support, I recieved an automated response that I would be contacted by customer service in 24-48 hours. That was 5 days ago and I have heard NOTHING. I am glad this purchase was small and I found out how bad they treat their customers before I spent more money. Customer service means something to me, evidently it doesn't to them. My recommendation is spend your money elsewhere
Michelle H.
I was optimistic when I saw they had my pet's food in stock and even paid the extra charge for next day shipping...it has been 3 days and I have not gotten 1 update regarding my purchase. No shipping details or tracking number, I don't even know if the item is in stock or not. I have called multiple times - no one picks up and emailed 3 times, still no response. Super frustrating and annoying to have to deal with. Never again ordering from them. Buy somewhere else
Pacific T.
Worst customer service I've ever dealt with in my entire life. I've called multiple times, emailed multiple times, sent request through website multiple times and have not received a call or email in anyway.
NCV P.
I ordered an item in may. I was told it was on back order and would take 3-15 days to ship. It’s been 3 months and still no item. They also can’t tell me when I’ll get it. I will be disputing the charges. Don’t order from them. Seems to be a scam.
