Pets WarehouseReviews of petswarehouse.com

I will NEVER buy from Pets Warehouse. I tried to make an online order with my VISA card, which they list as one of their payment options, but their system said they do not support that "card type." So, I tried a different card and the same thing happened. That seemed very odd. I use them on a regular basis and have NEVER had that happen. I've used my cards several times since then with no problems. Pets Warehouse is a terrible company, and I don't trust their payment system, or trust them to keep my personal info private.

I ordered three large Kong balls in red and blue as they were shown in a size large and I received three packages of medium balls. They should’ve told me that they did not have the large ones and not assume I wanted the medium ones because the person I ordered this for has a very large dog and would not want the medium ones so I need to send them back but I can’t get a hold of anybody. I don’t think I should have to pay for the return because they sent the wrong thing that I didn’t order.

Ordered a fish tank cover over two months ago for $109. I was told it would be here in 3 to 7 business days but so far it never came and I never even received the email informing me of a delay. This company is horrible, but nothing will be done until us consumers take legal action. We must stop companies like this from taking our money and not delivering on their promises. I am preparing to create a website to stop people like this from taking advantage of hard-working Americans. I will post another Review soon with information on how you can join this pursuit.

On the two ocassions thst I’ve had to go to your store employees were not knowledgeable about what you carry are not interested in helping and give minimal assistance. You need to employ people that know about pets in general . I asked about a shampoo for dandruff. “ I really don’t think we carry anything for that” as I looked myself I found quite a few shampoos for skin. The reason I asked for help was because I have trouble reading the small print. I asked about a crate and they looked at me like I had two heads. Can you please hire more competent people. I mean I love that we have a pet warehouse it’s convenient but the service at this particular store is sub standard

Purchased two squeaky soccer balls for my puppy. The squeaky part was dead within five minutes.

I ordered a top for fish tank over a month ago and still haven't received it. I will never use this company again.

Order two planters. A month later, they state it was delivered by some phony service but it was not. They will not give me a refund. Scam all the way around.

Worst customer service I've ever experienced. They took an order for a door for a reptile cage. The wrong door was sent. I got a refund, however, the replacement door was never sent. I asked for a refund and they REFUSED to give one. The said they would give me credit. THEY ARE THIEVES! Reporting them to the BBB. Don't waste your time! They don't even answer their phone!