Blu P.
Ordered a fish tank cover over two…
Ordered a fish tank cover over two months ago for $109. I was told it would be here in 3 to 7 business days but so far it never came and I never even received the email informing me of a delay. This company is horrible, but nothing will be done until us consumers take legal action. We must stop companies like this from taking our money and not delivering on their promises. I am preparing to create a website to stop people like this from taking advantage of hard-working Americans. I will post another Review soon with information on how you can join this pursuit.
Response from Pets WarehouseAug 11, 2025
Thank you for sharing your feedback. At Pets Warehouse, we take all customer concerns seriously and are committed to upholding the trust we’ve earned over more than 50 years in business. After a thorough internal review, we were unable to locate any order, customer account, or payment matching the details provided—including the alleged $109 fish tank cover. Additionally, we have found no prior inquiries from you in our support system. That said, if you are able to provide a valid order confirmation or receipt, we would be more than happy to immediately: Ship the item at no cost, and Issue a full refund as a gesture of goodwill. Please contact our customer service team directly at [email protected] so we can assist you promptly. To our valued customers: We want to assure you that we process thousands of orders each month with care and accuracy. We provide tracking information on all shipments and communicate proactively regarding any delays. Our commitment to customer satisfaction has guided us for over five decades, and we will continue to stand behind the quality of our service. Unverified and potentially misleading reviews do not reflect the standard of service that the vast majority of our customers experience and trust. Thank you for your continued support. -JP