PetSmartReviews of petsmart.com

I take my beagle puppy every 4 weeks to get groomed and nails clipped Llewellyn was very good with my baby. My puppy is a very anxious puppy and Llewellyn did amazing. I will definitely be using her again!!!

This store abuses the animals. They give the cats small cages no hamster food. Dead fish. They should get fired.

Ole girl at the register instantly gave me tude when I got in line at the Brentwood, MO location on December 17, 2022 at approximately 12:05p! Short, boy haircut with glasses is the description of this chic! I heard her greet the people in front of me and thanked them! Now, the first thing they ALWAYS do is ask for your phone number; she did NOT! Just started ringing up my schit and did NOT greet me?! I asked her, "aren't you going to ask for my number?" Her response was I'll get to that! Just rude azfawk!!! It's bad enough that I get conflicting information about my fish from multiple different store associates, resulting in the loss of some of my fish!!!! Some have been helpful and kind, though! Get it together and I see why you have a low rating!!!

I went to buy 3 fish for the very first time and when we got there we bought a tank but we were told by the worker that the we shouldn't put the fish back in for a day to let the bacteria mix properly and to come back the next day, so we did. When we back to the store we bought 3 tetras and put them in (we did everything correctly, including setting the tank up) and found one was swimming weird. Then I woke up the next morning to see 3 dead fish. We had to take the dead fish back, and when we did a different worker said we should have let the bacteria mix for 2 weeks and that is what caused the fish to die. I am extremely upset with PetSmart and I will NEVER EVER go back here.

I would give zero Stars if I could their customer service is terrible they don't care about their customers. Their prices are extremely high too stick with chewy their prices are more reasonable and their customer service is awesome

Leaside Location issue: We purchased a fish tank for my kids. We spent over an hour looking and ensuring we would provide what was needed to keep them healthy and happy. We told the associate we were first-time fish parents, and the fish the kids wanted. The associate then instructed us on what tank to buy. We took their advice and purchased the tank, the decor for it, and the starter kit. We took it home filled it, let it sit, got it ready. Then went back to purchase our fish when the water was ready. We were then upset to hear that my kids could not get the fish they wanted as the associate had told us to purchase the wrong tank. The kids were very sad, i was really annoyed. We asked them to return the tank and upgrade to a better tank, which i would pay for, to ensure we can get the fish they wanted and the fish would be healthy. The manager didn't want to talk to the associate about this, but eventually said no, we were out of luck. They took no responsibility. We purchased 2 small fish, they said they were healthy and would live for years. They have a 2-week warranty. Well, one died after 24 hours. My husband ran to the store to try and replace the fish before the kids noticed, but without the dead fish, they wouldn't honour the warranty, so we had to purchase another fish. We were just in there 24 hours ago, and kind of insulting. Not great customer service. After 20 years of shopping there for my various pets, I will be changing to Pet Value, or our local small shop.

I had an appointment with PetSmart to get my puppy Honey groomed today and we had a horrible experience so I took her home and she didn’t get her groomed. She got her final puppy vaccine this last Thursday and has never been groomed before (because it is not safe until she is fully vaccinated) so I have been giving her baths, brushing, and sanitary trims every 1-2 weeks. When we got there they immediately stuck a big comb in her fur and pulled upward and of course it didn’t budge because she has such thick fur. They said she was matted and they would have to shave her to the lowest length. I said that she is not matted and I gave her a bath and brush 4 days ago and there is zero matting with brushing, and even now days after you can still see her skin. Her hair is just long and thick and curly. I told them that if they stuck a comb in my hair like that and pulled they would say I’m matted too haha! Finally, they admitted that it’s policy to shave the dogs and not brush through them if they don’t pass the “comb test” and doesn’t pull through. I was very upset about the whole encounter, they were very rude and condescending and they told me good luck finding someone who will brush through my baby. And that is exactly what I did. I took her to another groomer, they said she is not matted just has curly thick hair. They put the time in and actually brushed her. They did not shave her, and gave her a great first time grooming experience. I will never return to PetSmart for their grooming services.

Had nails done. Blood everywhere in my back seat. No warning, NOTHING!! No way in hell that didn't hurt.