PetSmartReviews of petsmart.com

Tried to auto-ship thru app. Address never updated. Called customer service 3 times said they would handle it. It was shipped to the wrong address. I had to call again for a refund and to reship my dog's prescription food. Never offered anything but a insincere apology. I will be finding another pet supplier. They lost my business. When traveling for a family emergency dog food should not be a worry. Especially bc I did everything I was suppose to do!

Let me tell you if I could give them no stars I would I took my 7 year English Bulldog to get a bath and brush his teeth and cut his nails before she ever try to cut them.PetSmart called me and said that she couldn’t do my dog’s nails I ask her why she told me that my dog was growling at her. I asked her did you put a cone on him that works? She said she was unable to cut his nails and I could come and get him when I got here she had the dog cone on him doing his back paw I told her if she cannot do it, but it was too hard. Please give me my dog so I can pay. The bill was 75 I ask the cashier why she said the bath with $39.99 the Xpress was $15.00 in the nail trim was12.00 and they charge me $12 to brush my dogs. Teeth. Lady measures says, was very angry and rude and did not want to hear what I was trying to say at all. I even ask if we can put my dog on his back as I rub his belly if he can cut his nails in the lazy. No, we’ll have time, no problem. I’ll go elsewhere I’m telling you everyone if you love your DOG DONT GO TO PETSMART IN MONROEVILLE PA SAVE YOUR SELF THE Headache

On Friday, March 17th 2023, all (now former) PetSmart customers living in Quebec received an e-mail from PetSmart telling us that immediately, all their business done with Québec had ended (Although the e-mail does not mention this, it is due to the difference between the province of Québec's laws versus the rest of Canada's laws). This difference started over 35 years ago, PetSmart is learning about it just....now? But the e-mail does not mention at all the accumulated points. Lost ? It is our money after all . PetSmart has its employees tell us / write to us to go to another province in order to redeem our points ! Will they be paying for the gazoline and the hotels rooms to do so ? The Québec bill number 187.9 is very clear about it. LPC 187.9 - Unilateral modification In force since August 1, 2019 Despite article 11.2 and subject to what may be provided for by regulation, is not prohibited in an indefinite contract the stipulation providing that the loyalty program merchant can unilaterally modify an essential element if this stipulation provides also : a) the elements of the contract that can be the subject of a modification unilateral; b) that the loyalty program merchant must, within the time By regulation, transmit to the consumer a written opinion, written clearly and readably, exclusively containing the new clause or modified clause as well as the previous version and the date of entry into force modification. RPC 79.6.8 - Transmission of the notice provided for at 187.9 b) In force since August 1, 2019 The opinion provided for in paragraph B of article 187.9 of the law must be sent to the consumer between the 90th and the 60th day preceding the entry into force of the modification." ........................................................ 1- To star with, PetSmart - like any other companies - upon stopping business with others, on a particular territory or else is obliged to give its customers a certain / given period of time to use the accumulated points or to reimburse them with money payments (cheques or money orders made in the name of the given company (in this case PetSmart). 2- The fact that they do not mention the points at all in their email is illegal. Here is the email that was sent out to all (now former) Québec customers yesterday. I blanked out the phone number given by them. Friday, March 17th 2023. Dear Pet Parent, We’re writing to let you know that PetSmart will no longer offer shipping or same-day delivery service to Quebec postal codes. What does this mean for you? While you have previously been able to make purchases on PetSmart.ca, you will no longer be able to place an order for shipment to a Quebec postal code. Autoship orders As a result of this change, all future Autoship orders will be cancelled. Please note, if you have an active Autoship subscription, you will receive an email confirming the cancellation. We apologize for any inconvenience this may cause. If you would like more information or have questions, please contact our Customer Care team at (XXX) XXX-XXXX, available 8am – 10pm EST. .................................................................. To solve this matter, like I did, customers from Québec who wish to be reimbursed - in dollars - for the points accumulated must contact the Office de la Protection du Consommateur du Québec. UPDATE - CASE SOLVED They did reimburse me the total amount of what my points were, so $60 CAD, plus the $12.27 that it had cost me to send them a formal complaint (via the Government of Quebec - Office de la Protection du Consommateur du Québec). It was settles out of court - their lawyer is the one who got me the payment, for which I'm very grateful. I got a cheque as I had requested with the amount that I also had requested.

I'd give a 0 if I could but one is about as low as I can go. Groomers are rude, and this is the 1 in Maryland. I applied for a job for the hotel and didn't get it because corporate didn't like my answers on the personality quiz. It all came back as being quite positive because I got a copy of it And yet that is why I didn't get hired. Apparently I didn't answer it to their liking I'm an animal rights advocate and I have rescued numerous animals including wildlife and I have had to feed them and nurse them back to health and yet I can't get a job in a hotel taking care of dogs and cats and birds and what not. That is so ridiculous I've been in the medical field for many years that never had to take a test like that to get a job And that to me would make more sense. I understand that they want someone that's caring about animals but that's why they interview you and that's why you have a 30 to 90 day probationary.. I don't understand how people can complain about not having anyone to work for them but then when someone comes along it is in love with animals can't even get a job working in a pet hotel because the corporate office doesn't like your personality test that is pathetic. Mine came back very positive as I mentioned I will never shop here again this is wrong I hope you people don't Need help because as many bad reviews as you're getting I'm surprised you're even still open. You need to read your reviews and do something about it

Horrible company that sells live animals that are confined in large numbers to small enclosures...Also, their grooming service is beyond awful, as the animals are often not treated well during grooming and a significant have died during or shortly after grooming...Avoid this pet supplier and grooming service company if you care about animals...

Been a customer for almost 2 years at the fayetteville location. Minnie was very good but she left.Give instructions to other groomers on what I want and they seem to ignore me and groom my yorkie how they want. Need to get people who listen and follow a customer request since were paying.

This is the 2nd time ordering from PETSMART. Both times for flea medication for our 3 dogs. They send your merchandise via FEDEX then it goes to SMARTPOST USPS. Both times our packages have been lost. This time we have gotten 3 different excuses as to where our package is...1 excuse from FedEx 1 excuse from USPS and 1 excuse from PETSMART. None of these excuse match one another nor do they match what the online system says for the tracking number. This is absolutely madness and would be a great place to start a good pet store because right now PETSMART IS THE WORST..DO NOT ORDER FROM THEM, THEY TAKE YOUR MONEY GLADLY BUT THEN DONT CARE IF YOU GET YOUR PACKAGE OR NOT!

Ordered dogfood online from petsmart 3077 Daniels Rd, Winter Garden, FL 34787. They indicated they used doordash to deliver, charged me, sent an email with a delivery time window. Essentially a promise my dogs would eat. Nothing showed up so days later I have to drive to petsmart where my package was on a rack going nowhere with my name on it. No apology, no adjust to the delivery fee charged. Had I not called them I imagine my package might still ve on their shelf a month later. Do not depend on them if you really need something since they seem clueless about home delivery despite their very nice email with delivery time frame window. Totally flakey outfit. Hi William, It's on the schedule! Your order is scheduled to make its way to you via our local delivery partner, DoorDash® on 3/13/2023 between 4:00 PM - 7:00 PM EDT. Please keep an eye out for email updates! There were no updates and no delivery.