PetSmartReviews of petsmart.com

they pretend to help then the call cops

PetSmart didn't send the dog food I ordered. My order was based on an actual photo of the can of dog food on their website. The food they sent is in a completely different can. I am still trying to get them to send me a return label so I can supposedly get a refund. Not worth the hassle to order from PetSmart.

There was a sign onthe temptation for 3 for 11.87 when I had a store manager went to look they told the sign down try to say I didn't see but they lose all my treat buying There I would rather go to Walmart or Kroger now so,!! WATCH OUT FOR CROOKED MANGER AT THE OPELIKA ALABAMA STORE IN TIGERTOWN

Petsmart 369 Tarrytown Road Greenburgh, NY 10607 I am very upset and disappointed with the service received at Petsmart by the 2 groomers @ the grooming salon there. I will start with Grace. First able if you love your dog and want them to look good, I don't think Grace is the person you need. Not sure if Petsmart is the place that you need. If they do no have people with the experience of grooming they should have a grooming salon. We love our dogs like our kids. You want them to look good. Shame of them. I brought my miniature Poodle; his name is Toby. I asked him for a Teddy bear style haircut and showed her photos of how I wanted it. And she gave him a horrendous haircut. She left his face like a dinosaur. I wanted to cry when I saw it. The body hair cut is very short. Nothing look like the picture I show her. Haircut is totally horrendous he looks so ugly . I don't understand how this girl can work there. I called the corporation and make a complaint and I will also report it to the credit card to dispute the charges. Unfortunately there is no money that can help my dog ​​at this time. Well, all his hair was totally damaged. And I took my other dog Nailah for a full hair, bath, and nail cut. And Jillian, after having it for 3 hours with the dog , When I went to get her, says that she was only able to cut the ends since it was her first Haircut. She claimed she trim her hair, But doesn't look like she did anything. Beside a bath. I ended up paying $74.00 for her give a bath to my dog and trim her face a little bit. But thank God nothing compared to Gracer's bad work. I never plan to take my dogs there again. Between Naila's bath/ trim and the cost of $91.00 pay to grace to damage his hair I just throw out $165.00. Now way for corporate resolution and Amex credit card with the resolution of disputing the charges. Open your eyes and search good when you want to take your dogs for grooming. Again Grace work I rate minus -0 This girl need intensive grooming training. And Jillian need to learn to communicate better with customer and let them decide if they can proceed or not.

I took my dog to petsmart in San Diego California to get groomed and they incompetent and not even 5 minutes they didn’t finish the job all they did was wash him and If you care at all about your dog I recommend you don’t take your dog to petsmart to get groom because they are unprofessional and they look for any reason not to groom your dog

I ordered two 30# Royal Canin German Shepherd dog foods (puppy and adult). Royal Canin dogfood always comes in an air tight bag (solid like a brick). One of the bags came damaged. I called PetSmart and was told the only way I could get a refund or new bag was to bring it into the store or ship the 30# bag back to them (as if they could resell a damaged bag to some other person). After demanding to speak to a Manager, the Manager agreed to give me a "one time courtesy" replacement bag. Seriously?! At $119.99 per bag, giving me a bag of uncontaminated food is not a courtesy, it should be a requirement. I shouldn't have to be twice inconvenienced by having to carry a 30# bag to a local store. Poor customer service! No wonder people move over to Chewy for better service and products.

I'm getting sick and tired of pet smart running sales on EVERY KIND of dog food but their OWN BRAND AUTHORITY come on pet smart. We tried to change our dog to another food...and discontinue being a loyal cistomer die to this .but lucky fir pet smartt....she likes it too much. It is a good quality food but give us a break and put it on sale please. 🙏 It ised to be on sale often and hasn't been in over SIX MONTHS!!!! ITS YOUR BRAND! Im shocked..you stopped any kind of sale on it at all! Everything else will get their turn...why not aithority lije you used to? 😩

Brought my dog in for grooming with Skyla D at Burlington Center. Skyla immediately seemed annoyed, I assumed because I was 10 mins late and had missed 2 previous appointments. Fair enough, I would be too. But when I picked up my dog, he looked butchered. And to top it off, he had been cut by his anus and in the armpits of the two front legs. This was a week ago and my dog again was just bleeding from the same wounds. I completely understand being frustrated with a customer, but the lack of professionalism hurting my animal (who did nothing) is disgusting and unacceptable. Either this groomer was spiteful or not good at her job. Either way, not acceptable. I do not recommend this groomer and will not be booking with her again.