PetSmartReviews of petsmart.com

Petsmart has the worst website, first I try to purchase the gift card that they have 10% off, nope, cannot checkout, they either tell your card has some problem, or were able to checkout but soon after they will decline your order. Then I tried to do online checkout when there is a site wide promotion of 20% off, plus 15% cashback on rakuten, nope, can't checkout, there is always a error when checking out. I called the customer support, they said they created an IT ticket and will work something out later since the promotion will be running out of time. Fast forward 1 week after, I still cannot checkout on my side, so I called again, they say they can try to checkout on their side. I asked what about the promotion? Since the previous person promised me they will have some compensation, they said best they could do is $10 off on the next order. LOL. Yes you hear right, $10 off. At this point I don't want to buy anything from petsmart anymore, I had wasted so much time and effort on this website.

Was a very good customer and spent lots of money there per month for three dogs. One is now in need of prescription dog food. Took my prescription there the first time, bought some food but my dog did not like it so I exchanged it. Had no issues buying or exchanging. Had to do that again and was told my vet's script was not good enough and I had to go to Banfield to get one from them. Excuse me? What kind of s**t policy is this now? Our own vets are not good enough? I DID NOT go to Banfield and am now instead buying my prescription dog food elsewhere with my vet's script (with no issues) and will also be buying the rest of my pet's supplies and food elsewhere. Shame.

No lo recomiendo me dieron muy mal trato y mal servicio , primera vez que vamos a llevar a mi perrita, la lleve a bañar y cortar las uñas y la muchacha que me atendió una americana con muy mal modo , no me explico los paquetes ni lo que incluía cada paquete . Pedí que le cortaran las una mi perrita las tenía muy grandes y nos rasgullaba , y cuando me la entregaron con las uñas feas, no las limaron me rasguño , me dejo marcada la piel y cuando les dije , no me cobraron extra por limarlas , de mal modo , con una cara pague por el servicio y no lo hicieron . y habiendo personas que hablan español ahí no me atendieron en español no lo hicieron Y el puse queja y no me ayudaron, ni la mañager ahí , ni el storeanager tampoco pésimo servicio no vayan y no lo recomiendo la tienda está ubicada en el 4100 Ming ave ..

Was told had to back to vet at the back of the store wait inline for 30 minutes to get banfields script to get cat food filled when i have a copy of script in my hand. Ridiculous if i ordered online i would not have had to do this. I will ot do business here again

Had a grooming appointment for my young dog. Went in 30 minutes prior to talk to the groomers and spoke to the supervisor. My dog had an appointment at 2:00 and I was asked to bring her back at 2:00 which I did. When checking her in, they asked if she had any reason to be stressed or anxious. I said being here as everyone is new to her. They took her in the back room which was the first step I thought to beginning the grooming. I walked away to look at other collars and went back to the groomer's area to compare them. It was then I heard my dog barking and the groomer walked into the grooming area with another dog. I was staring at them when the supervisor came out and asked if they could help with anything else. I indicated that our appointment was at 2 and my expectation is that my dog would be groomed starting at 2. She told me that they booked 2 dogs and ours was in the "kennel." My dog kept barking. I took my dog and left.

Over pricing. Product Authority 156 gr wet food for cats. Two months ago it cost $2,29, then $2,49, last week $2,89. It's an increase of 25 % within 2 months. People are struggling to feed themselves and Petmarts put more pressure on them for feeding their animals.

This is the first time I've used the auto ship program with PetSmart versus chewy and my canned foods showed up not cased together but thrown on top of a dried bag of food and very dented. Well I'm sure the food is still good and within its expiration date, I'm very dissatisfied at the shipping. No quality control at all. Waiting to hear back from the company to see if I can get my money back for the damaged cans.

The worst service ever!!! I ve took my dog to have a bath and when I picked her up I ve realized that they ve never done it!!!! She smells the exact same way and no teeth clean either!!!!! Dont go!!!!! 😡😡😡😡