PetSmartReviews of petsmart.com

I wish I could give zero. Their online service sucks. It won’t accept ANY of my credit cards. They keep asking to use different ones which I did and got the same results. Some basic advises to use different computers, different browsers etc. still the same. They also charge extra hst TAX for Alberta-Canada that does NOT even have hst. And YES I’m in .ca website. Waited on hold on the phone for long time, no phone either bothered to pick it up. STAY AWAY FROM THIS COMPANY

Closed my account after groomer intentionally screwed my dog’s hair up. Nothing about what I asked for required anything to be cut off his top knot. And looking at how it was cut… intentionally done. She then made a pony tail to cover it up. Next morning I called , I got hung up on. Manger on duty didn’t care , but gave a refund. Grooming manger never called. Corporate said u have a refund what else u want. Yeah I’ll never spend a penny with pet smart.

Do not order anything online from clinic partner Banfield Pet Hospital. They will put you on a subscription even if your order for one time use, charge your card at 2AM on Saturday when they are closed and ship you an item before you can dispute as online agents are "unable to see order information." The company engages in deceptive practices and is already subject to a class action law suit for not discounting per their advertised wellness plans. I will contact plaintiff's attorney to join and extend class action suit to putting people on automatic subscriptions and then preventing them from managing such by excluding any subscription information from account management functions on their web portal. Meanwhile, they apparently don't discount whatever subscription they put me on... similar to claims under the existing class action suit.

I took my Pet in for a bath it was half done when I got Bernie and was playing with her her stomach area was never washed she still had dirt in the creases of her belly you pay money for your dog to be professionally groomed and a half ass job but you paying money for this and when I called I was told if I called earlier she could have gotten a rebath and I understand that but no thank you I’ll bathe her myself she will get a proper bath and it’s no cost

I ordered a 25lb bag of prescription dog food that was going to be delivered on Friday. I ordered it on Tuesday. Friday comes and goes, no dog food! Saturday was the next day that Fed Ex had it on the truck since 3am, delivery was supposed to be by 3:20pm. Made a call to Fed Ex and I was told it would be delivered on Monday because apparently, now they don’t deliver on Sunday! Today is Monday, It was to be delivered by 5:30 and it’s 6:24pm so I called Fed Ex, yet, again! They tell me it is going to be delivered on Tuesday, mind you, there have been NO storms or anything going on all weekend that would cause a delay and it’s been 3 miles from my house, according to the tracking number since Friday! So I call PetSmart customer service just to be told, after forwarding the Fed Ex email, that he would refund the $5.99 shipping tomorrow for my inconvenience! My dog has had NO dog food for three days now and he didn’t want to refund it until tomorrow after I already talked to Fed Ex telling me it will NOT be here until Tuesday. He tells me it usually takes 5-7 days for delivery so why have I gotten messages every single day, except Sunday, that my delivery is out for delivery, just to not get it! I asked him what is this $5.99 going to do for my dog that needs her prescription food that costs $120 and if it isn’t here tomorrow, then what? He told me then we can file a claim, great because that claim is going to feed my dog! I wouldn’t this company again if my life depended on it because they, obviously, don’t care! *UPDATE Finally received my package on Tuesday and I received an email from Petsmart apologizing for my delivery being A day late!!! Thank you so much for your concern that you obviously didn’t even review the phone conversation I had with your customer service department, try 4, technically, 5 days late!!

I’ve been taking my dog to PetSmart for a while now they change so much workers there in Waterloo, Iowa I want to take my dog there one month and came and got her. They cut her tail hair off that she’s been having for years. They are the worst groomers I ever seen now and Waterloo It is bad there now if you want to get your dog groomed, don’t take her there I had to take my dog to the vet after her last groom at Petsmart in Waterloo, Iowa. She had a really bad skin problem. She itch so bad. I feel sorry for her.. And they didn’t finish cutting her hair. It was horrible, not even clipped her nails.

I brought my baby to get groomed on Christmas Eve, he went to a different Petsmart location because ours didn’t have any availability. After leaving the grooming salon I noticed my baby pawing at his eye and whimpering. I immediately called the grooming and asked to speak to the groomer to see what was used because it seems like my furbaby was having an allergic reaction, I was immediately escalated to the manager instead ? H the manager sais the usual Petsmart shampoo was used and nothing was different so I should just wash his eyes to see if that helps and calls back if it doesn’t. I washed my furbaby’s eyes (already ruining the grooming job) and shortly after he was still whimpering, pawing, and his left eye was beginning to close. I’m panicking about it and go to the vet, they did an eye stain test and flushed it out, and determined something was wrong with his left eye as he had inflammation and apparent irritation.They gave him meds, an injection, a collar, and sent him home . I called Petsmart and let them know this, they basically said “that sucks, sorry” and that was it. They also mentioned I’d be getting a call from the store manager. I never received a call from the store manager and had to call corporate TWICE . Corporate stated “they didn’t contact you because it was determined that nothing was wrong with the dog” I asked how did they determine this, corporate stated “because of your vet” Petsmart NEVER ASKED FOR MY VET INFORMATION. And the vet the corporate employee named was a vet I hadn’t used in YEARS . So they clearly LIED ABOUT IT . A day later I was reached out to by a store manager, he said they couldn’t do anything but offer free grooming from their salon. I declined because why would I go back to that specific salon after what happened and just requested a refund. Days later and no response! I’ve been a dedicated Petsmart customer for 6 years and it hurts that I’ll have to go and shop elsewhere because they do not care about their customers!

We are an animal rescue organization. Not that I made that be known at all, because I did not. We do most of our grooming in house, however my help was sick and I needed to get this dog at least bathed, and brushed some for a meet and greet. I figured Pet Smart would be just the place. I had used them before for our personal pet and had no problems. This time however was a different story. The first lady I spoke with was great, took my paper-work, and actually quoted 192.00 which was cheaper than I thought it would be over the phone. Thought I was set when she went past who was I guess her boss who said "I'm not touching that dog for less than 400.00" (in a, not very professional, or even nice manner) I explained to her that he need not be perfect, just bathed and brushed out some, to look better, for a possible adoption. Then another lady came back from the front of the store, and said, "I take the blame, because it would be too much for the dog to brush him all the way out in one setting" ...My thoughts exactly I said, so how about you do 250-300.00 worth? I have no idea what their problem was that day. No clue, but I will not ever return there with any dog rescue related, or personal.