PetSmartReviews of petsmart.com

SICK ANIMAL ABUSE!! Whistleblower Shows Reptiles Denied Water and Found Dead by the Dozens at PetSmart Supplier!!! A whistleblower who worked at Reptiles by Mack—a Xenia, Ohio, breeding factory and supplier to animal trafficker PetSmart and other pet stores—contacted PETA after repeatedly trying to improve the miserable conditions for the thousands of bearded dragons warehoused there in filthy, barren plastic tubs. Despite pleas to management, the eyewitness found that dragons were denied even the most basic necessities—including any water. They were left to suffer from severe injuries and found dead by the dozens. Check PETA website!!

Took our Shih Tzu to get groomed. Asked for shave all over (2nd shortest cut on chart). Said to make sure tail and face around mouth are shaved close. Got call that groomer had to leave and someone else will take over grooming. She asked what cut because other groomer didn't leave notes. So I repeated about the close shave face and tail 2nd closest shave all over. Went to pick up and she was shaved close everywhere but tail and face. Gave me 10% off, but wouldn't go ahead and finish cut. She now looks like a Scottish. Never again. 86th & Zionsville road location.

I wish I would have read reviews before I placed my order. I ordered a simple gift card on December 6th as a Christmas gift. Here it is, December 21st and no gift card yet so I called and no one can even tell me when it will be sent out!! Their record says "in process". Very bad service and I am very unhappy.

I have been a fish tank owner for over 40 years. I had an established tank with the same fish in it for over 1 1/2 1/2 years. I had 2 medium sized goldfish and 5 goldfish in a 39 gallon tank. I needed an algae eater fish so I went to my local PetSmart in Panama City, Florida. I bought 2 algae eaters and 10 small goldfish to add some movement in my tank. I added the PetSmart fish to my tank after checking the tank water. On the 5th day my fish started dying. On the 6th day everything in my tank was dead. When I called the store about this matter I was hung up on. The customer service was horrible. I had unknowingly bought diseased fish. They only made excuses why they couldn't do anything for me. I will never go there again for any pet needs. The employees, except the cashier's, are rude and not helpful at all. I would advise anyone considering shopping here, pick an alternate store besides PetSmart.

Petsmart on-line autoship program works only if you request immediate delivery. For twice in a row, Petsmart Autoship program shipped my order even when I set my delivery date 1 month apart, stating that it cannot read the delivery date. This is either bad design and testing or a way that the company wants to make more money.

worst place ever. I went from Petco to PetSmart. I thought Petco was bad PetSmart is even worse. and the customer service sucks bad. the managers are uneducated the groomers no good. they think just because they went to school to cut hair that they all know how to do it. it was the worst experience for myself and for my pet. they don't even know how to work their own system and then the managers lie about the company and the different stores have different prices and blah blah blah like very uneducated will not be returning there. I called to find out why was being charged extra for a service I already paid in advance the manager didn't understand anything I was saying and I kept explaining it to him. I will not be back I guess you do get what you pay for. there is no deals whatsoever I can get everything from Petco and get points for it. to rip off

It’s almost 2025, I can’t cancel an order immediately after I place it? What’s the issue? Why can’t your system process a cancelation when a user makes a mistake? Not too mention. Your app and website absolutely SUCKS! Definitely not user friendly. And when a mishap or issue arises, can’t do anything about it except wait for your business hours the next day. The site/app is misleading and unclear. When you go to your autoship orders, let’s say you need something on the list now, they have a button at the top that says, “send me this ASAP”. Once you press it, it automatically makes the order and sends it through, no double checking, no confirmation, no double checking the credit card info, NOTHING. Worse part, I’m supposed to get 35% off the FIRST autoship, I wanted (5) different types of cat food, and I wanted (24) of each kind. For a total of (120) items. They fulfill my autoship with (1) of each instead of (24). I assume it was my own fault, so I go back through, and the autoship in my account, still says 24 quantity. YET, the total cost only comes out to the amount of 1. It’s supposed to be a $170 autoship order, but instead they send me a $7 order minus my 35% of course, and then they tack on $6.99 shipping. On top of that, you can’t alter, change, or cancel the order. EVEN IF YOU GO DIRECTLY TO IT AFTER YOU SUBMIT. The only reason I could think of them doing that is they are preying on less “tech-savvy” pet owners that will ultimately pay the price. Who wants to sit on the phone with customer service for who knows how long, to change an order that you could do yourself regularly on any number of current sites nowadays. They are being left behind with the tech but it seems like they are doing it on purpose. As if, why would we cancel your shipment if it’s wrong? We want the sale so bad, we would make you jump through these hoops or return it once it arrives. Hoping you’ll just give up on it. Maybe that’s just my opinion, but it doesn’t make sense to me that in almost the year 2025 you can’t automate a order cancelation. Hell, give us a grace period, give us 4 hours, 6 hours, til the next morning. Whatever the case. But the fact that I can’t cancel the order immediately after I place it is just nonsense. They have to motivation to change it. It’s not taking up their entire day.

I ordered two, very large, expensive, heavy crates from PetSmart. Two days later, they went on sale. After waiting on hold for 40 minutes, I asked if they would honour the sale price. They said no. As my order hadn't yet shipped, I asked them to cancel my order. I was told that they can't cancel the order because my items had been given a waybill number. It didn't matter to them that they were still in possession of the crates. I said, so I have to wait to receive the crates, then have them returned to you for a refund. They said, yes and I will have to pay to have them sent back. This is the worst customer service I have ever encountered. I even asked to speak to a manager and they said that one wasn't in at the moment. I will never again purchase anything from PetSmart and I will definitely be spreading the word of my experience.